SUMMARY:

• Highly skilled individual, result driven, & motivated senior technology professional with progressive experience in computer operations, end - user support, software certification, testing and deployment. Also hardware certification testing and deployment, Imaging with ghost, MDT, and SCCM.
• Experienced Package creation and deployment, 3rd Party software deployment and updating, vulnerability and patch management, asset management, specialized software licensing management & project management.
• Migrated company to Skype for Business, Office 365 and from hosted exchange 2003 to office O365 tenant.
• Extensive experience deploying operating systems and Office 365. Hybrid system deployment, troubleshooting, maintenance and upgrades.

TECHNICAL SKILLS:

• Advance group policies
• MS Windows 2000
• MS Windows XP
• MS Windows Vista
• MS Windows 7
• MS Windows 10
• Windows Server 2008
• Windows Server 2010
• Windows Server 2012
• Microsoft Office 2010
• Microsoft Office 2007
• Microsoft Office 2013
• Microsoft Office 2016
• MS Exchange 2003
• MS Exchange 2007
• MS Exchange 2010
• MS Exchange 2013
• Blue Coat
• Dell Wyse WDM
• FortiClient
• Microsoft Deployment
• Microsoft SCCM
• Microsoft MDT
• Microsoft WDS
• Microsoft WSUS
• GFI Endpoint Security
• Symantec Endpoint
• Terminal services
• Cisco VPN
• Adobe product suite
• Admin Studio
• Bomgar
• Panasonic\Dell\Lenovo\ HP Laptops and Desktop
• Ghost Imaging
• SharePoint
• Asset Management
• Track-IT
• Assyst
• Dell Wyse
• Licensing tracking
• Outage Resolution Team
• Okta
• Active Directory Federated Services
• O365 Deployment
• O365 XML Configuration
• Firewall Configuration
• Software Packaging
• Xenserver
• Hyper-V
• VMWare
• ForeFront Antivirus
• Microsoft Outlook
• Exchange\IMAP\POP Configuration
• O365 Azure
• PowerShell Scripting
• VBS Scripting
• Single Sign-on
• Password synchronization
• Cisco Citrix Receiver
• 5+ years of Experience with
• Windows Server, Windows 95- Windows 8, active directory, network cabling, AV Equipment, SCCM, Bomgar, POS, and more.
• 5+ years of Software and Technologies experienced with
• SCCM, MDT, WDS, WSUS, Advanced Group Policies, Track-it, Tracksys, GFI Endpoint Security, Exchange 2003 and 2007, Office 2000, 2003, 2007 and 2010, SharePoint, Winternals, Systernals, Cisco VPN, Forefront Antivirus, Norton’s Ghost solutions suite, Norton’s Antivirus, Terminal Services, Adobe products, POS, Foreclient antivirus and vpn, Okta, migrationwiz, O365. Please feel free to ask as I may have missed many.

PROFESSIONAL EXPERIENCE:

Confidential - Orlando, FL

Microsoft Concierge Ambassador | Enterprise Management

Responsibilities:

• Maintained, Upgraded, updated, trouble shot and deployed Microsoft Office applications.
• Executed 2003/2007/2010/2013 exchange server migrations to O365 Cloud Exchange.
• Configured On-premise to O365 Cloud hybrid exchange configuration.
• Configured Active Directory On-premise and O365 hybrid configuration
• Configured AD-Connect user and password sync
• Configured Federated services
• Configured Single Sign-on Configuration
• Configured Configuration.xml scripting for application deployment (Standard and custom)
• Configured Doman registrar DNS configuration
• Maintained, Upgraded, updated, trouble shot and deployed SharePoint Sites and Team Sites.
• Maintained, modified, updated, and trouble shot SharePoint permissions
• Maintained, Upgraded, updated, troubleshoot and deployed One Drive for Business.
• Maintained, modified, updated, and troubleshoot One Drive for Business permissions
• Migrated all non-mailbox accounts from on premise to Microsoft Tenant for over three hundred accounts.
• Handled Purchasing, user management, modified user\product licenses
• Confirmed, adjusted, reported commerce\billing issues, changes and modifications.
• Lead small and medium business customers through the Onboarding technical process for Microsoft Office 365
• Provide ongoing support to small and medium business Microsoft Office 365 customers
• Analyzing and providing feedback on the deployment process and technology improvements throughout lifecycle
• Developing, fostering and maintaining effective customer relationships while driving positive customer satisfaction
• Be responsive to customer needs which may sometimes require outside of normal business hours or on-call rotation
• Help transform the traditional on premises deployment approach to an automated Onboarding Service for customers larger than 150 seats.
• Drive the technical execution and provide automation improvements to maintain customer and partner satisfaction during the Deployment phase.
• Utilize the company IP and assets across partners, Enterprise services engineering and support teams, the field sales organizations and Office 365 business groups.
• Developing exceptionally strong and transparent working relationships with the aforementioned teams to deliver expected customer and business results.
• Troubleshooting skills in connectivity and migrations
• Cloud competency understanding of services and the complexity of the issues that arise in migrations and deployment to the cloud.
• Outlook Anywhere main protocol for Office365
• Execute, manage and lead a set of Office 365 customers and partners through the Onboarding technical process.
• Assist Office 365 customers and partners with configuration of onboarding tools and processes technology
• Analyze, develop and communicate key Onboarding process and technology improvement feedback for Office 365 Onboarding and entire deployment cycle.
• Customer and Partner Focus: proven experience driving business impact based on a deep understanding of customer and partner needs.
• Self-driven engaging Onboarding Engineer with proven history of demonstrated technical skills and leadership
• Strong communication skills to effectively drive recommendations and land priorities across customers, partners, senior executives and across organizational boundaries
• Demonstrated ability to lead, manage, build and deliver customer and partner business results through an engineering or professional services team
• Cloud competency: Possess the knowledge and personal conviction to articulate why the cloud and Office 365 in particular is a transformational industry change.
• Strong problem solving ability ranging from conceptualization to implementation
• Office 365 technical competency: Possess a broad knowledgebase of Office 365 technical architecture.

Confidential - Orlando, FL

System Administrator | Enterprise Management

Responsibilities:

• Remove unapproved licensed software from machines to assure licensing.
• Dell, HP, MAC and Lenovo System remediation for hardware, software and network issues.
• DHCP Scheme configuration and modification.
• Active Directory cleanup\ design re-configuration.
• Restoration of permissions to Domain Admin for DNS.
• Restoration of permissions to Domain Admin for WSUS.
• Restoration of permissions to Domain Admin for Hyper-V.
• Okta domain federation over 3 domains via cloud.
• Group policy audit\ configuration\ deployment to over 300 machines.
• O365 skype for business and office deployment to over 300 machines over three different domains.
• Server 2010 domain controller migration and deployment.
• Migration of mail from Rackspace to Microsoft Tenant.
• Migration of all non-mailbox accounts from Rackspace to Microsoft Tenant for over three hundred accounts.
• Server virtualization to maximize resources and save on cost.
• P2V 2010 server to Xenserver host.
• Hyper-V server deployments and conversions
• Hyper-V to Xenserver migration
• Updated Active Directory schema.
• O365 Outlook migration from Rackspace mixed environment 2003 exchange to Microsoft tenant using MigrationWiz for over 300 users and over 150 other accounts.
• Created deployment scripts to deploy quicker solutions for uninstalls and installs for quicker solutions.
• DNS entries and changes for O365 deployment auto-discovery and mx records over three different domains.
• GPO entries and changes for O365 deployment for auto-discovery over three different domains.
• Remediation for hardware, software and network issues.
• Advanced and Intermediate Hardware and software troubleshooting.
• Responsible for escalations and executive team. Also to provide resolutions to desktop support.
• Installations and mounting of hardware and software.
• Technical Documentation creation.
• SCCM Client remediation to assure all client are communicating to receive updates and packages
• Windows updates deployments.
• Server migration.
• Outlook exchange experience.
• Outlook Mail migration.
• Print server configuration, management, deployment.
• Hyper-V server configuration, management, deployment.
• Virtual server configuration, management, deployment.
• VPN configuration, management, deployment.
• DNS server deployment, troubleshooting and management.
• IIS server deployment, troubleshooting and management.
• Domain controller server deployment, troubleshooting and management.
• Remote Desktop server deployment, troubleshooting and management.
• Remote storage\mapped shared drive management and backup.
• Tape backup rotation.
• Group policy creation, deployment and troubleshooting.
• Okta deployment, domain federation.
• Firewall DHCP configuration and troubleshooting.
• OS deployment.
• Xenserver Host server configuration, management, deployment.
• Scripting automation.
• All other duties.

Confidential - Orlando, FL

SCCM System Administrator\Engineer

Responsibilities:

• Remove licensed software from over 1500 machine with over 32 packages to assure licensing compliance and move to Citrix system.
• Z90 Dell Wyse System remediation for looping issues, hardware issues, software issues etc.
• Created package to recover hard drive space which saved company millions of dollars to not have to upgrade systems. Increased space from 100 MB to 3 GB.
• SCCM packaged deployment to over 2500 machines including all new installs and re-builds.
• Created deployment scripts to deploy quicker solutions for uninstalls and installs for quicker solutions
• Z90 Dell Wyse System remediation for looping issues, hardware issues, software issues, etc.
• Advanced and Intermediate Hardware and software troubleshooting. Responsible for escalations and executive team. Also to provide resolutions to desktop support.
• Installations and mounting of hardware
• Technical Documentation creation
• SCCM Client remediation to assure all client are communicating to receive updates and packages
• HAgent client remediation for WDM (Wyse Device Management) communication for updates and packages.
• Technical customer support and services.
• Internal customer support and escalations.
• Help manage over 14000 machines in the environment both on and off the domain.
• Creating scripts and solutions for remediation of machines
• SCCM package creation, testing and deployment to environment
• RFC creations for approval for deployments
• SCCM Collections and Advertisement monitoring and reporting.
• All other duties.

Confidential - Lake Mary, FL

Backup and Hardware Troubleshooting Specialist

Responsibilities:

• Troubleshooting Hardware issues
• Creating escalations
• Technical customer support and services.
• Internal customer support and escalations.
• Shipping hardware replacements
• Following cases from start to finish
• All other duties.

Confidential - Longwood, FL

Senior Technical II Support Analyst\ Sr. System and Desktop Admin

Responsibilities:

• Coordinated & supported implementation of Sales Force Automation to convert 2,500 sales project consultants to mobile laptops
• Deployed 769 laptops in 5 weeks across nation when deadline was 8 weeks (Total of 2000 in end)
• Assisted in the migration of 5 call centers into one central location (Over 800 machines)
• Recognized with 2008 StarSHIP Award for outstanding performance
• Deployed secureauth to all mobile machines and home machines
• Deployed sql server 2008 express to over 200 machines remotely
• 2003 exchange server migration and over 3000 client upgrades
• 2007 exchange server migration and over 3000 client upgrades
• 2010 exchange server migration and over 3000 client upgrades
• O365 testing and assessment.
• Setting team standard, leading by example and promoting team growth
• Advanced and Intermediate Hardware and software troubleshooting. Responsible for escalations and executive team. Also to provide resolutions to level ones for training
• Installations and mounting of hardware
• Team training and mentoring
• Team call statistic and behavior tracking
• O365 migration and deployment
• SOP Updating, development and creation.
• Project Technical Documentation creation
• User guides/tutorials creation
• Routine software and windows updating, and all software vulnerability patching
• Creations of profiles lockdowns and access standards
• SCCM and Ghost image creation and maintenance for deployment of new and current hardware.
• Advance group policy creation, testing, deployment and troubleshooting
• Part of Problem Resolution team, which works with other groups to resolve complex issues in environment
• VMWare P2V Converter for hot image creation
• SCCM/WDS/MDT configuration and operations experience for imaging, backup, restore, and package deployment
• Asset Management of all hardware
• Hardware support and upgradability assessment
• Active directory maintenance, user creation, modification and retirement
• Participate as part of a team to enhance, develop, and implement existing and new internal support procedures & processes.
• Perform moves, additions, and changes within the desktop/AD environment and asset management system.
• Develop and implement business approval process for desktop software compliance.
• Develop and implement process to evaluate new software needs for the company.
• Work with security personnel to keep the environment up to date with all applicable security patches, OS updates and third party application updates (i.e., JAVA, Adobe)
• Keep the company up to date with other recommended patches and updates.
• Hyper-V experience managing and creating VM\VS
• Machine image updating, testing and certifications
• Implementing and maintenance of remote technology (Bomgar).
• Laptop image creation and automation deployment specialist
• Creation and maintenance of user and machine domain accounts in AD
• Modification and creation of security groups for user right and permissions
• Computer backup, diagnostics, repairs, and upgrades
• Software installation, configuration, packaging, testing, and deployment
• Technical Support Service desk phone support and desk side support
• Technical customer support and services
• IP Phone technical support and troubleshooting
• Technical Training creation and trainer for new employee orientation
• Asset Management and tracking of hardware location, warranty, issues, etc
• All other duties.

Confidential - Orlando, FL

Technical Support

Responsibilities:

• Migrated one floor facility to a four floor facility
• Deployed machines to all floors with correct builds to meet HIPPA requirements
• Participated in backup procedures for all servers
• Participated in the upgrade of POS hardware and software
• Setting team standard, leading by example and promoting team growth
• Ghost image creation and maintenance for deployment of new and current hardware
• Computer backup, diagnostics, repairs, and upgrades
• Advanced and Intermediate Hardware and software troubleshooting. Responsible for escalations and executive team. Also to provide resolutions to level ones for training
• Technical Support Service desk phone support and desk side support
• Technical customer support and services.
• Internal customer support and escalations.

Confidential - Orlando, FL

Technical Support Analyst

Responsibilities:

• Home Office and Small Business computer and network support
• Office cabling planning and installation for network
• Server Installation, configuration, and deployment
• Installing, configuring and troubleshooting wired and wireless networks
• Ghost image creation and maintenance for deployment of new and current hardware
• Computer backup, diagnostics, repairs, and upgrades
• Hardware and software installation and configuration
• Helpdesk/phone support
• Web hosting management
• Technical customer support and services.
• Internal customer support and escalations.

Confidential, Orlando, FL

Web Master

Responsibilities:

• Maintained and Updated Alumni website
• Assisted Confidential Webmaster in all areas
• Ghost image creation and maintenance for deployment of new and current hardware via multicasting
• Network connectivity and troubleshooting
• Computer backup, maintenance, diagnostics, repairs, and upgrades
• Hardware and Software installation and configuration
• Maintained and upgraded classroom multimedia systems
• Helpdesk/phone support
• Technical customer support and services.
• Internal customer support and escalations.

Confidential

Network Administrator\Electronics Technician

Responsibilities:

• Server Installation, configuration, and deployment
• Office and POS client Installation, configuration, and deployment
• Assembling office and Point of Sales network
• CAT5 and Coaxial cable running and termination
• Managing and maintaining network configuration and security
• Electronic repairs
• Technical customer support and services.
• Internal customer support and escalations.

Confidential

Computer Technician

Responsibilities:

• Building Computers for consumer market resale.
• Computer repairs, maintenance, and upgrades.
• Software installation and troubleshooting.
• Helpdesk/phone support
• Technical customer support and services.
• Internal customer support and escalations.