SUMMARY

• Over 12 + Years of professional experience with enterprise network implementation, administration, desktop support, server maintenance and security
• Experience with various Microsoft Technologies including but not limited to Windows Server 2000, Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, Active Directory, System Center Configuration Manager (SCCM) 2012, Windows XP, Windows Vista, Windows 7, Windows 8
• Experience with various Virtualization aspects and technologies such as VMware, Hyper - V
• Customer Service experience and soft skills
• Experience with Symantec Enterprise Technologies including Symantec Endpoint Protection Manager, Symantec Ghost and Symantec Backup Exec 2012
• Remote administration experience using Radmin, DameWare, TeamViewer, LogMeIn, and Remote Desktop to operate/maintain servers, and fix various desktop/server issues

TECHNICAL SKILLS

Enterprise Storage/Backup: CA ARCserv Backup, Symantec NetBackup, RAID 0/1/5/1+0, NAS, SAN, iSCSI, Hot Spare

Helpdesk: Customer Service, Tier 1 & 2 support, Call center, Soft skills, Hardware and Software Break/Fix and IMAC

Enterprise Cloud: Office 365, SaaS, IaaS, PaaS

Data Center: Rack mounting switches and servers, monitoring temperature, humidity, glycol pressure (HVAC coolant), FM200 (Fire Suppressant), UPS monitoring

Virtualization: VMware Server ESX/ESXi 4.1.0/5.0.0, VMware Workstation, VMWare Converter, VMware Fusion, Virtualizing and Migrating Physical Servers to VMware, Virtual Host Clustering, Oracle Virtualbox, VDI, Oracle VirtualBox, Microsoft Application Virtualization (App-V)

Remote Administration: Remote Desktop, Radmin, VNC Server/Client, Citrix XenApp (Session Virtualization), GoToMyPC, Symantec pcAnywhere, DameWare Mini Remote Control, TeamViewer, LogMeIn

Ticketing/Incident Tracking: Spiceworks, Remedy, ServiceNow, SalesForce, WorkFront

Desktop Client Platforms: Windows 2000/XP/Vista/7/8/8.1/10, Ubuntu Linux, Mac OS X

Mobile Platforms: VMware AirWatch, Blackberry OS, Apple iOS, Google Android, Windows Phone

PROFESSIONAL EXPERIENCE

Confidential,Cincinnati, OH

Field Engineer 3

• IMAC Enterprise Server hardware at various datacenters in the Cincinnati/Dayton area
• Replace enterprise HDDs/SSDs/Motherboards/NIC/Cabling
• Replace hardware for multiple vendors including Dell, EMC, Hitachi and Quantum
• IMAC Deskside Hardware as needed

Confidential,Cincinnati, OH

IS Analyst 

• Assist in designing and maintaining all IT infrastructure systems to ensure reliable service of all plant equipment
• Understand and be able to troubleshoot the Plant systems technology portfolio
• Worked directly with server infrastructure, racking and un-racking HP Switches and Servers
• Performed break/fix on Desktops and Servers
• Worked directly with Windows Server 2012 R2 and Active Directory
• Interfaced with Remedy ticketing system
• Performed IMAC on Dell WYSE thin clients
• Installed Wireless Access Points at mapped locations to help with Wi-Fi coverage
• Partner with Plant Engineering Team to ensure reliable plant floor control systems • Ensure physical security of critical IS infrastructure equipment and data
• Evaluate and implement IS technologies following General Mills policies, standards, and guidelines
• Partner with the Corporate Global Business Solutions division to identify solutions that meet unique Plant business needs
• Represent the IT team on Plant project teams to ensure appropriate use of technology and knowledge sharing
• Ensure that the Technology objectives at the plant level are in alignment with the priorities set by the Global Business Solutions division
• Ensure adherence in all IS processes and use of technology to General Mills IT policies, standards, and guidelines
• Partner with, IT Site Lead, and Regional IT Manager to plan, manage, and optimize the Plant’s IT budget, contracts, and projects
• Completed analog to digital VoIP phone project for Cereal Plant floor
• Completed Windows 10 desktop upgrade project for 75+ users
• Provide continual IT vision, inspiration, and encouragement across all areas of the Plant and support across the Region
• Build on continuous improvement efforts to drive process discipline and decrease effort loss

Confidential,Cincinnati, OH

Desktop Analyst

• Installs and configures software needed to satisfy user requirements
• Installs all peripheral components such as printers, scanners, phones, and docking stations
• Provides telephone, in-person and remote support to end-users
• Coordinates activities with Helpdesk and Network Engineering teams Coordinates activities with Helpdesk and Network Engineering teams
• Provides updates, status and completion information to manager and users, via voice mail, e-mail or in-person communication
• Refers major hardware problems to service personnel for correction.
• Connects users to networks and provides initial training in facilities and applications.
• Monitors ticketing system and completes tickets in a timely manner.
• Travels between sites to perform assigned duties.
• Performs all other duties as assigned by IT Manager and team leader.

Confidential,Cincinnati, OH

Data Center Technician 

• Racking, unracking, and cabling all servers, as well as storage and network equipment, server hardware troubleshooting and installations - (hard drives, memory, RAID Controllers, HBA Controllers, etc)
• Configuring remote management DRAC’s and ILO’s on UCS, Sun, HP and Dell hardware
• Packing servers / hardware for shipment to other branch locations
• Hardware inventory management - shipping and receiving all equipment in and out of the datacenter
• Daily Walkthrough for hardware alerts/errors, Tape Management
• Communicate hardware details/changes to Configuration Management for CMDB updates
• Maintain/manage DC environment- power, cooling, temperature & Data Center Layout

Confidential,Cincinnati, OH

Network Segmentation Analyst 

• Segmentation Project doing Network Segmentation on all network-connected devices at 2500+ Kroger and Kroger affiliated stores around country.
• Worked heavily with HP ProVision switches (Segmentation, Routing, Config, VLAN, Port Authorization)
• DHCP Relay, NAT Tables, Firewalls, SNMP
• Worked with command line interface on HP ProCurve 2520, HP ProCurve 2610, HP ProCurve 2810, HP ProCurve 5412 Network Switches
• Performed various CLI commands including but not limited to managing configuration files, spanning tree protocol, port security, VLAN tagging and port mac authentication.
• Execute and monitor segmentation core conversion process
• Monitor and respond to network segmentation conversion incidents.
• Log and report segmentation support activities.
• Worked with on-site Field Techs to coordinate segmentation process
• Follow processes and procedures to ensure network segmentation conversion standards are properly executed.
• Maintain and participate in the development of operational procedures, processes and scripts.
• Test and support software, hardware upgrades that directly affect network segmentation.
• Perform process, hardware and software analysis on technologies in their area of support and make improvement recommendations to management.
• Partner with cross functional teams on support initiatives.
• Support and maintain Confidential utilizing required tools and technologies. Provide support during off-hours times.
• VMware Clustering, vSphere Client, vSphere HA, vSphere DRS
• Completed HP ProVision Switch Training.
• Used PuTTY/Telnet/SSH accessing network switches.

Confidential,Miamisburg, OH

Windows System Administrator

• Creation/build of Windows 2003/2008 server virtual images on VMware ESX servers (vSphere)
• Windows 2003/2008 OS configuration including network settings, basic OS-level configurations, foundation software installation, and policy changes
• Creation and administration of virtual machines in VMware vSphere
• Citrix XenApp 4/6.5 infrastructure administration
• Citrix Provisioning Services console
• Created virtual application packages using Microsoft Application Virtualization (App-V)
• Prepared software and servers for testing and production