SUMMARY:

To obtain an IT support / Desktop Support Specialist position that invites technical challenges in support and administration of different platforms.

EXPERIENCE:

Confidential, Cherry Hill, NJ

Desktop support technician

Environment: Linux/Unix/Windows/VMware ESX ESXi/vCenter, Application packaging technologies (MSI), Citrix XenDesktop & Citrix XenApp, Aix/IBM Power 740 express server, Disaster recovery for virtual environments.

Responsibilities:

• Imaging hundreds laptop used Microsoft deployment toolkit. Install and configure Windows 10 OS, install, configure users application.

Confidential, Warminster, PA

Desktop Support Analyst

Environment: Linux/Unix/Windows/VMware ESX ESXi/vCenter, Application packaging technologies (MSI), Citrix XenDesktop & Citrix XenApp, Aix/IBM Power 740 express server, Disaster recovery for virtual environments.

Responsibilities:

• Provide technical support for users and ensure proper maintenance of workstations printers and peripherals.
• Responsible for administration and maintenance on all versions of Windows Server 2003, 2008 R2, as well as, Microsoft Exchange 2010, Windows 7/10/MS Office 365.
• Responsible for the creation/administration and deactivation of local Windows, Active Directory, and Exchange user accounts.
• Assisting users in identifying and resolving OS Windows 7/8/10; Mac OS X 10.x, and various applications related problems.
• Deploy new workstations, laptops and printers, installing operating systems, applications, drivers and configuring network properties and hardware.
• Assisted with training events and equipment breakdown response.

Confidential, Philadelphia, PA

Desktop Support

Environment: Linux/Unix/Windows/VMware ESX ESXi/vCenter, Application packaging technologies (MSI), Citrix XenDesktop & Citrix XenApp, Aix/IBM Power 740 express server, Disaster recovery for virtual environments.

Responsibilities:

• Installing, maintaining, support (Windows XP, 7, 8; Windows server 2003, 2008 R2; Mac OS X)
• Experience: Apple hardware, including: Mac Pro, iMac, MacBook Pro, MacBook Air, etc., related Apple OS and iOS software and applications, in a Microsoft / Active Directory environment.
• Troubleshooting hardware, software or peripherals at the desktop.
• Launching and configuring Moka 5 and migrating user data into the Moka 5 session from the old device.

Desktop Support Technician

Confidential, Norristown, PA

Environment: Linux/Unix/Windows/VMware ESX ESXi/vCenter, Application packaging technologies (MSI), Citrix XenDesktop & Citrix XenApp, Aix/IBM Power 740 express server, Disaster recovery for virtual environments.

Responsibilities:

• Diagnose, troubleshoot and resolve software and hardware problems.
• Deployed Confidential - Microsoft Deployment Toolkit .
• Develop knowledge base information to be used by Help Desk services to solve problems.
• Deploying (SCCM 2007; 2012/USMT) firm standard desktop and laptop images, software patches, security updates.
• Additionally, bring experience in application scripting and administration tools including wise script, windows batch.

Confidential, Wilmington, DE

Desktop Support Specialist

Environment: Linux/Unix/Windows/VMware ESX ESXi/vCenter, Application packaging technologies (MSI), Citrix XenDesktop & Citrix XenApp, Aix/IBM Power 740 express server, Disaster recovery for virtual environments.

Responsibilities:

• Analyzing, testing new hardware and software.
• Troubleshooting MAC client issues.

Desktop Support

Confidential, Philadelphia, PA

Environment: Linux/Unix/Windows/VMware ESX ESXi/vCenter, Application packaging technologies (MSI), Citrix XenDesktop & Citrix XenApp, Aix/IBM Power 740 express server, Disaster recovery for virtual environments.

Responsibilities:

• Conduct system analysis, configuration management and develop improvements for system software performance, availability and reliability.
• Disaster recovery, Test and migration P2P, P2V, V2V
• Experienced in Unix Solaris 10 Zones, Containers and Logical Domains
• Scripting (csh/Perl) for monitoring/automating the Sys admin activity for change scheduled as projects on multiple servers.
• Provide technical expertise for system Transitions, Migrations and Consolidations.
• Perform server tuning.
• Perform operating system upgrades and patches.

Confidential, Wayne, PA

IT Support

Responsibilities:

• Installing, maintaining, support (Windows XP, 7; Windows server2003, 2008 R2; Mac OS X) and troubleshooting hardware, software or peripherals at the desktop, network or server level.
• Deploying (SCCM) firm standard desktop and laptop images, software patches, security updates.
• Run maintenance on Confidential computers
• Installed and administered eight-node cluster Active/Passive on Microsoft Windows Server 2008 R2 Enterprise Edition on SAN environment
• SQL Server installation, clustering configuration for Windows Server 2008.
• Providing new staff with system orientation as well as contributing to processing and procedural documentation, developing Frequently Asked Questions (FAQ's) to assist users.
• Performing application integrations, testing and troubleshooting of server, desktop and laptop application problem.
• Installation of applications on new servers/desktops/laptops and following asset management practices to track inventory of hardware and software.
• Interfacing with end users on support issues and respond to user demands.
• Support web-based applications.
• Responding to calls and providing responses and installing, maintaining and troubleshooting hardware, software or peripherals at the desktop, network or server level for Intel and Apple devices.

Systems Engineer

Confidential, Bala Cynwyd, PA

Responsibilities:

• Administrated server consolidation program through use of VMware ESX4.0/4.5 server and VMware VirtualCenter.
• Ensure server data integrity by evaluating, implementing and managing appropriate software and hardware solutions.
• Conduct system analysis, configuration management and develop improvements for system software performance, availability and reliability.
• Implement appropriate levels of system security.
• Perform change management planning.
• Perform server tuning.
• Perform operating system upgrades and patches.
• Provide technical expertise for system Transitions, Migrations and Consolidations.
• Prepare working Application profiles and Migration Plan documents.

Confidential, Conshohocken, PA

Systems Administrator

Responsibilities:

• Consultant, Server Qualification Engineer, Systems Administrator/Deployment servers, desktops, notebooks.
• Environment: Windows Server - 2000/2003/2008 ; RedHat Enterprise Server; CentOS, Ubuntu Desktop and Server edition Based on hardware HP/Compaq BL280c G6/BL460c G7; Dell.
• Prepare and writing specifications, documentation of installed hardware and operating software and development, implementation and enforcement of procedures for configuration management and change control for more than 230 servers based on different operation systems.
• Testing is limited to verifying that hardware and software is properly installed and that the server communicates with other network devices. Correct functioning for software applications is verified through validation of the software applications.
• Planned and implemented Active Directory/GPO structure and VPN (Cisco Pix router client v. 4.5., 4.6).
• Trouble shoot any problems with the Confidential computers, servers or network problems for the Apple environment.
• Manage all access to users account. Install and support hardware, software, application packaging.
• Manage BlackBerry Enterprise Server with Microsoft Exchange server and QMS system.
• Help trading department resolve different issues include Confidential login and passwords issues.
• Test all new software application for the Apple computers and Xservers

Confidential, Riegelsville, PA

Systems Administrator

Responsibilities:

• Support Apple Confidential servers, workstation and applications.
• Installing new part in Confidential computers.
• Run diagnostics on service repairs ( Confidential Computers)
• Answer technical questions on the phone

Confidential, Huntingdon Valley, PA

UNIX/Linux Systems Administrator

Responsibilities:

• Maintained Unix/Linux Sun Microsystems Ultra Series and Sparc Series platforms.
• Developed shell scripts and programming tools to automate UNIX administrative tasks such as backups.
• Keeping System log, Performing system backup and restoration of data.
• Schedule jobs to run automatically using Crontab
• Experience in Configuring Confidential master server, Confidential slave server and Confidential client to centralize user logins in the UNIX network, troubleshoot Confidential related problems.
• Managing the use of disk space, memory, network segments & other communication devices.

Confidential, Huntingdon Valley, PA

Systems Administrator

Responsibilities:

• Install, support and manage hardware and software for company
• Install, support and manage Windows, Linux OS
• Support openEHR