SUMMARY:

• Professional with 16 years of experience in Telecommunication and Information Technology Management Desktop Support. Strengths in organization written and oral communication, technology, project management, critical thinking, troubleshooting problems and quick resolution.

TECHNICAL SKILLS:

Software: Win 7\Win 8\Win 10, Mac OS X, Parallels Virtual Desktop, Corel Word Perfect, Microsoft Office Suite 2013/2016, Adobe Acrobat, Microsoft Active Directory, Windows Server 2008/2012, Pharos Remote Printing, NEC NEAX 2400 IPX, Active Voice AD64, Digium Switchbox, Cisco Unify Management System, Blackberry Enterprise, Office 365 Management, Cisco Any Connect VPN. Cisco WebEx, OKTA Verifier\Security

Hardware: Level 3 Troubleshoot, Laptops & Workstations (HP, Dell, IBM, Toshiba, Acer, Apple Mac Book Pro, Mac Book) HP Network Printing Printers, Apple iPad, iPhones, Android Devices. Fax Machines, NEC Telecommunications Devices, Sony IP Camera s, and Polycom Conference Phones.

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

IT Support Supervisor

Responsibilities:

• Key responsibilities oversee and allocate help desk tickets using support ticketing system SysAid.
• Perform desktop support to over 100 employees. Provide local and remote desktop and laptop support for corporate headquarters.
• Install, upgrade, support and troubleshoot Windows OS, authorized desktop applications, hardware, and peripheral equipment.
• Manage technical support team on help desk tickets, follow ups and general customer service.
• Provide tier 3 on - call Executive support for Fedcap leadership team including CEO.
• Schedule and coordinate resources for all Fedcap & Easter Seals offices.
• Provide Active Directory, Office 365 user support.
• Manage, setups and installs mobile devices and software for new users.
• Coordinate with System Administrator on necessary network changes.
• Provide support on VOIP/AV support as require.
• Provide mobile support BYOD (Android, IPhone & Blackberry)
• Manage Desktop/Laptops inventory for all Fedcap site.
• Train helpdesk staff on operational procedures and troubleshooting technique.
• Provide weekly and monthly metric reports to upper management regarding helpdesk stats.

Confidential, New York, NY

Senior Associate- IT-Infrastructure /Telecommunications Administrator

Responsibilities:

• Performed desktop support to over 300 employees in person and remotely. Provided local and remote desktop and laptop for corporate headquarters and 20 satellite locations throughout the United States, Canada and Europe.
• Provide support for CEO/President, Managing Directors, Executive Directors.
• Project works include overseas support, office moves and infrastructure management.
• Team leader & assist other technicians with problems.
• Diagnose hardware and software problems, and replace defective components.
• Assist on new office openings building server rooms & configuring user’s equipment.
• Perform routine maintenance on all type of computer equipment and printer.
• Update user and computer accounts in Active Directory and O365 for all new hires setups changes and termination.
• Provide secure access to the network for remote users.
• Provide mobile support BYOD (Android, IPhone & Blackberry)
• Provide Telecommunications support globally Confidential add extensions to current users, assign new numbers for new hires, create voicemail accounts (CUCM).
• Quickly diagnosed of system failures and malfunctions to insure highest operation efficiencies, reliability and quality performance standards.
• Maintain proper inventory (laptops, desktops, monitors Cisco desk phones & computers accessories) for offices in charge of daily activity.
• Configured Mac users to company VPN using Cisco AnyConnect.
• Install Parallels/Fusion on Mac for Windows OS installations. Configured Mac for Windows domain network.
• Evaluating user needs and system functionality and ensuring that ICT facilities meet these needs.
• Keeping up to date with the latest technology.
• Provided Support staff for 4 major offices (NY, San Francisco, Boston & Toronto).

Confidential, Brooklyn, NY

Lead Desktop Support/Telecommunications Administrator

Responsibilities:

• PBX Switch Administrator. Primary activities involved general system administration and programing for moves, ads and changes to NEC NEAX 2400. Closely coordinated activities to minimize customer downtime.
• Managed and resolved all Problems for telecommunications network upgrade.
• Provide end user support for PC/Mac related help desk calls including support for the following systems: Desktop computers, laptops, printers, copiers, scanners, fax machine and telecommunication devices to over 400 faculty and staff and 1400 students
• Configured Mac laptops for incoming students for Law School network. Configured for network printing.
• Configured install integrated Mac systems for organizations and configure employee level based access rights
• Assist with setup of new employees by configuring new desktop, installing necessary software and hardware.
• Author professional correspondence to customers and vendors
• Perform as team leader in school upgrade of Windows XP to Windows 7 for Faculty and Staff.
• Perform application software integration to ensure that all software, hardware, and communication network operate properly together.
• Assist Students/Faculty/Staff with mobile devices with needs to access school network and email.
• Manage daily phone system backups.
• Responsible for weekly backup of voicemail system and creating voicemail accounts for new faculty/Staff/Organizations
• Install and configure Microsoft Office 2010 and Anti-Virus on student’s laptop
• Use diagnostic procedures and test equipment for problem solving for faculty/staff/students
• Configure every student laptop to connect to Law School wireless network.
• Replace hardware equipment as needed to redeploy desktop as soon as possible.
• Perform equipment maintenance and troubleshooting related to telecommunications infrastructure.
• Setup and support Audio, Telephone and Video equipment and machines for special presentation and student events.
• Perform inventory and purchasing for department needs.

Confidential, Brooklyn, NY

Accounts Payable Manager

Responsibilities:

• Responsible for verifying and processing all accounts payable invoices.
• Manage vendor accounts, generating weekly on demand checks.
• Monitored payments and expenditures.
• Reconciled vendor’s accounts.
• Assisted with month end closures.
• Setup and process of 1099 vendors and yearly reporting.

Confidential, New York, NY

Accounts Payable

Responsibilities:

• Setup and maintenance of vendor database.
• Daily interaction with vendors.
• Coordinated approval processes of all accounts payable invoices.
• Researched and resolved billing and invoice problems.
• Process and fulfill check requests.