Manager, IT Desktop Services Resume Columbia, South Carolina - Hire IT People

TECHNICAL SKILLS:

Hardware: Printers (local, network, multifunction), HP JetDirect, Personal Computers, laptops, tablets, terminals, scanners, barcode readers, badge readers. PC and monitor wall mounts, Cisco routers, HP Switches and Hubs, SynOptics Hubs, TSU/CSU/DSU, Decision Data 4030

Network Protocols: TCP/IP, Async

Operating Systems: Microsoft Server (3.51, 4.0, 2003), Windows (all versions), HP - UX.

Software: Microsoft Office products, Exchange, Outlook, McAfee, Adobe Acrobat, Computrace, GroupWise, Citrix, Forest & Trees, HP JetAdmin, Dynix, CSG, Seagate Backup Exec, ARCserve, Powerterm, Extra, NetManage Chameleon

Programming Languages: Pascal, Cobol, Fortran, Assembler, SQL

PROFESSIONAL EXPERIENCE:

Confidential, Columbia, South Carolina

Manager, IT Desktop Services

Responsibilities:

Managed staff responsible for daily enterprise wide Desktop activities in a multi - facility environment .
Activities include determining standard design, configuration, maintenance, and support of Desktop hardware and software to include PCs, laptops, tablets, printers, scanners, bar code readers, badge readers, Microsoft Operating Systems, Group Policy, Active Directory, and deployment packaging .
Project Management and coordination of departmental resources for technical projects, facility installs or moves, and software deployments or upgrades.
Procurement activities include ordering, receiving, and install of new hardware or software, maintaining licensing, Inventory records, and vendor relations.
Managed PC lease agreements and returns. Documenting procedures for support, software and hardware install and configuration.
Assisted with planning and managing the departmental strategic plans, capital, and operational budgets.

Network Administrator

Confidential

Responsibilities:

Responsible for assisting with daily Desktop activities for the Richland campus.
Activities include verifying Service Desk tickets are completed in a timely manner, organizing and coordinating moves, new installs and projects, ordering and receiving new equipment, assisting with support of PCs, printers, peripherals, and software, assisting Support Specialists as needed, advanced troubleshooting, creating, maintaining, and documenting Desktop standards for software, hardware, and Inventory.

Confidential, Augusta, Maine

Senior Network Operator

Responsibilities:

Responsible for configuration, maintenance and support of the wide area network.
Router configurations based on Frame Relay and point-to-point solutions.
Responsible for billing system connectivity for digital product launches including site survey, wan configurations, site controller connections, and testing billing system and digital controllers.
Administer NT, Sun, and Exchange servers; provide backup support for remote servers, and advanced troubleshooting of analog and digital controller issues .

IT Manager

Confidential

Responsibilities:

Responsible for design, configuration, maintenance and support of the Wide and Local area network, including all routers, hubs, switches, servers, PC's, printers, scanners, and user software. Router configurations based on Frame Relay and point-to-point solutions.
Administer NT and Exchange for 300 users; maintain billing system and Pay Per View connectivity.
Provide Second level support for other domain administrators.
Manage projects including new product launches and new site integration.
Created procedures for internal improvement, documented network configurations, server history logs, and inventory. Maintain Confidential phone system and Confidential .

Confidential, Augusta, Maine

Technical Support Engineer

Responsibilities:

Responsible for maintenance and support of the Wide and Local Area Network, including all routers, hubs, switches, servers, PC's, printers, scanners, and user software.
Router configurations based on Frame Relay solutions. Administered Novell and HP-UX (utilizing an HP 9000/K200 system) for 300 users, integrated networked CD Rom units and applications into a GUI menuing system.
Coordinated the Online Catalog software, wrote training guides and assisted staff and the public with Automation issues.
Maintain documentation on network configurations, server history logs, and inventory.
Maintained the Confidential and voicemail system.

Confidential

Computer Assistant

Responsibilities:

Responsible for software cataloging and checkouts.
Primary activities involved instructing students on mainframe, computer, printer, and software use.

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Manager, It Desktop Services Resume

Columbia South, CarolinA

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