SUMMARY:

• I am seeking a career as a Systems Administrator or LAN Support Specialist, utilizing 17 years of IT experience to provide the best support services possible
• Windows Server 2003/2008 Administration
• Windows Server Update Services ( Confidential )
• Active Directory and Group Policy administration
• Windows Deployment Services
• Large scale PC and OS rollouts
• Application install package development, scripting
• Experience with Backup Exec application and running tape backups
• LAN infrastructure Support
• Support Windows XP, Vista, Windows 7, and Windows 10 OS, develop workstation images
• MS Office 2007/2010/365
• Blackberry/IPhone and other wireless device Support
• Lotus Notes
• Altiris
• Remedy
• Enteo

SKILLS AND ABILITIES:

Over 17 years experience in Networking and hardware systems repair. Supported workstation and Server OS's including Win XP, Vista, Win 7, Server 2003 and Server 2008. Supported several applications such as MS Office, Adobe Acrobat, NICE, Kofax, Ship Manager, Worldship, ScriptMed, Avamar Backup, Cisco Jabber, Cisco NAC agent. Supported tape backups, especially with Symantec Backup Exec software. Managed Windows Deployment Services and developed workstation images. Supported LAN infrastructure including installation of Cisco routers and switches. Experienced with Avaya phone systems and related connecting of analog devices such as fax line.

EMPLOYMENT HISTORY:

Senior Field Engineer

Confidential, Detroit, MI

Responsibilities:

• Administered onsite print servers
• Developed and tested automated Group printer error notification system to Field Engineers and Group printer Admins
• Authored group printer and Service Center Support Quality Control documents
• Produced MDF equipment inventory and physical rack diagrams
• Install/rack new site Domain Controller, and Antivirus server
• Altiris support
• Wireless network and device support
• Scripting for various projects
• Windows server 2003/2008 R2 support
• Avamar backup support
• AD support

LAN Support Specialist

Confidential, Ann Arbor, MI

Responsibilities:

• Administered Windows 2003 and 2008 servers
• Windows Server Update Services ( Confidential )
• Scripting for various projects including automated application install package creation.
• Created and maintain desktop and laptop images including working with tools such as sysprep
• Maintained and improved schedule for tape backups
• Installed routers, switches, and servers
• Lead on PC rollout project for site, which included 500+ desktops and laptops
• Developed standard workstation images and maintained WDS Server
• Supported Avaya phone system
• Basic Citrix support
• Mobile device support including Android and Apple IOS devices.

Deskside Support Technician

Confidential, Romulus, MI

Responsibilities:

• Support hardware and software for computers and network systems for Confidential at Confidential and Confidential
• Provide phone support to Confidential, Airport Police and Fire personnel.
• Diagnose and repair MDC, Police Mobile Data Computers.
• Developed and implemented server and DOS boot utility to image MDC computers over network
• Repair printer hardware
• Member of Microsoft network migrations team.
• Large scale PC rollout projects
• Work with infrastructure team to repackage applications for network installs and create new workstation images.
• Worked with Altiris, managing Windows patches, update and install software and applications, and manage inventory of network computers
• Worked with repackaging applications for virtualizing desktops
• Provide detailed feedback and solutions for new or legacy application integration with XP
• Altiris support
• Mobile device support including Blackberry, Android and Apple IOS.
• Wireless network and device support

Deskside Support Technician

Confidential, Detroit, MI

Responsibilities:

• Support hardware and software for computers and network systems for Confidential 's Government and Sheriff's locations.
• Repair printer hardware throughout Confidential Government and Sheriff's locations.
• Investigate and troubleshoot LAN Network issues.
• Investigate and resolve IT/IS issues
• Provide detailed feedback and solutions for new or legacy applications integration with new OS, Windows, and XP.

Senior Support Technician

Confidential, Southfield, MI

Responsibilities:

• Supervised Support Center Analysts (as second level resource)
• Performed SME assignments; draft and edit support documentation
• Hosted ongoing training for Support Center analysts
• Tracked, reported, and resolved various mishandled, or other non - standard tickets
• Investigated and resolved large scale IT/IS issues, including network issues.
• Provided detailed feedback for improvements in GIRS or other procedures to improve the overall performance of the Support Center

PC/LAN Technician

Confidential, Farmington Hills, MI

Responsibilities:

• Worked with R&D team to solve POST and operating system configuration problems
• Edited system startup files to resolve conflicts between DOS and Windows based OS with the thermal scan hardware.
• Performed Hexadecimal memory mapping and resolution of OS boot errors
• Designed new LAN, procured and installed proper switches and routers to optimize new LAN
• Installed new server and implemented new file system
• Handled in house hardware repairs for Confidential Co. located in Product Development Center and Engineering complex
• Duties included diagnosis and repair of computers and printers throughout the complex
• Handled large scale PC role out with Visteon and field support tasks that involved trouble shooting and repairing of PC's and servers for various operating systems to include Win 95, Win 98, Win NT 4.0 and 2000
• Performed network configurations, installation of new equipment and repairs and replacement of legacy equipment
• Installed, set up and configured new LAN's, and PC's including operating systems and related drivers and software applications