Desktop Support Specialist II Resume

TECHNICAL SKILLS:

WORK EXPERIENCE:

Confidential

Desktop Support Specialist II

Responsibilities:

Responds promptly to customer needs
Resolves issues or explains workarounds to break fix scenarios
Reports lingering issues and problems to appropriate stakeholders
Enforces computer policies
Enforce Mobile Device Policy
Order new phones or upgrades for users
Assist with testing and implementing new features or updates to phone software
Test, Configures, Implement new/existing policies and configurations of Azure Intune MDM Portal
Patch Physical Machines and Virtual Machines and remediation of machines
Provides guidance and consultation for applying technology to business activities
Test, Configure, Manage the Mac Jamf environment to comply with policies
Test, plan, and deploy of any new software requested
Assist System Admins with upgrading the Virtual Desktop Infrastructure
Follow accepted purchasing and budgetary processes
MRA/Project Testing, Configuration, Implementation, and Support

Confidential

Solutions Architect

Responsibilities:

Confidential

Technical support advisor

Support and maintain customer IT infrastructure
Respond and troubleshoot customer tickets
Create and work with SharePoint and Confidential office 365 creating sites and workflows
Work as a team to design and deploy technology solutions to customers
Deploy software with Group Policy for remote support

Confidential

Confidential

Created a package to deploy Adobe Reader
Modified settings via Group Policy to hide the update prompts and control updates

Confidential

Device Manager

Installed the software on a server with IIS and FTP roles
Fully supported this solution and resolved any issues related to thin clients
Used Confidential Device Manager to create custom images and remotely deploy images

Confidential

Provided Support to the end users as the new computer system was rolled out
Troubleshoot new issues and reported to the Project Manager the end user experience
Weekly meetings for team updates and issue reporting related to this project.

Confidential

Hardware Technician

Building and deploying Confidential and Confidential Hardware and software as specified by users
Deploy software remotely and in person to client computers
Test and troubleshoot Confidential computers, Lexmark printers, and Confidential computers
Able to manage large volumes of requests and finish them in a timely manner

Confidential

Hardware Technician

Enterprise wide deployment of computer hardware upgrade to support new medical software system
Communicates status reports, issues and proposed resolutions to the Project Manager
Conducted infrastructure and software installs across all UnityPoint Hospitals
Testing and troubleshooting efforts for Confidential thin client and Confidential fat client devices
Communicates with hospital managers and staff to facilitate technical installs
Provides usability demonstrations and training to managers and users
Ensures Confidential device standards are met with a focus on patient safety
Deployed Microsoft Vergence Single Sign-On