Desktop Support Technician Resume
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Washington, DC
SUMMARY OF QUALIFICATIONS
- Responsible, confident, great leader and team player, reliable
- Listens and follows directions precisely
- Positive attitude and always makes room for improvement
- Prioritizes customer service and satisfaction
- Determined to work until job is complete and satisfactory
- Critical thinker with superb problem solving skills
COMPUTER SKILLS
- CompTIA A+ certified
- Troubleshoot a plethora of issues in computer systems
- Build PC from scratch
- Install and repair hardware and software
- Create hard disk partitions and Install new operating system
- Wipe (reformat) hard drive
- Basic Programming skills and understanding of C++ language
- Basic understanding of Active Directory domains
- Moderately proficient in remedy ticketing platforms
WORK EXPERIENCE
Confidential, Washington, DC
Business Service Representative (Intern)
- Deliver ingoing/outgoing mail to and from office employees
- Confidential print jobs for conferences or presentations
- Set up conference rooms
Confidential, Washington, DC
IT department (Intern)
- Install and upgrade software
- Install new hardware
- Assisted in low level printer issues
Confidential, Washington, DC
Technician (Intern)
- Re - image machines for DCPS
- Add machines to the DCPS domain
- Run post scripts on DCPS machines
Confidential, Washington, DC
Desktop Support Technician (DCPS)
- Managed 6 schools as a rotational technician
- Handled image deployment to a mass number of machines
- Bind and unbind mass quantities of machines to multiple domains
- Mapped mass quantities of machines to network printers
- Installed and handled basic troubleshooting of local printers
- Connected desktops and set up desktops as well as laptops for clients
- Handled network troubleshooting at a basic level
- Break/fix specialist
- Maintained excellent customer service
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