OBJECTIVE:

Experienced Desktop / Network Support Professional seeking an opportunity to apply skills obtained throughout career along with recent educational background within the field of Network Security, Computer Support and Computer Networking.

SUMMARY:

• Familiar with various of operating systems Windows XP, Vista, Windows 7,Windows 8.1, Windows 10, Server 2000/2003, Linux operating systems (Fedora /Mint / Ubuntu), VMware workstation 9.
• Experienced in personal relations through leading, teaching, and customer contact through the interaction with other agencies
• Able to work efficiently as a team member or independently.
• Experience working with computer hardware for installations, configurations and upgrades.
• Experience working with file management and system maintenance procedures.
• Good organization skills to balance and prioritize work, and multitasking
• Ability to upgrade computers by installing, configuring, testing and maintain computer software and hardware components such as motherboards, hard drives, memory modules, network adapters, and DVD/CD - ROM drives.
• Resetting and configuring bios menu, systems restore, and safe mode settings.
• Resetting and unlocking password accounts in Active Directory.
• Experience migrating and creating / restoring images with Norton Ghost 11.5, Remote SNIT and SCCM
• Familiar using command prompt for management and troubleshooting.
• Configure wireless networks WPA/WPA2 / WEP 802.11B/G/N wireless setups.
• Install encryption software (McAfee end point) and Sophos 6.01
• Familiar and utilize the network analyzer in order to troubleshoot patch panel and network connectivity.
• Familiar with basic setup with 2500/2600 series routers and switches.
• Familiar with Microsoft Office Suite in order to install, configure and troubleshoot the applications.
• Familiar with Microsoft Lync in order to install, configure, communicate and troubleshoot the application.
• Strong troubleshooting skills with Windows, Office, IE/Chrome/Firefox browsers, general networking, Active Directory domains, and a wide variety of mobile devices.
• Familiar with Setup, configure, manage and troubleshoot network Xerox printers and HP plotters

EMPLOYMENT HISTORY:

Confidential, Hampton,Virginia

Desktop Client Support Analyst

Responsibilities:

• Performs help desk duties by receiving inbound or making outbound calls in order to assist clients issues
• Managed and assisted with network equipment setup and support in various store worksites
• Managed and conduct equipment inventory onsite for accountability and shipping
• Performed and conduct remote troubleshooting on client’s computers off sites
• Conduct and travel to various stores worksite to troubleshoot network systems and desktops
• Utilize the IT service manager ticket management system in order to manage the tickets
• Manage and image all Wyse devices and APC (Automated Payment Console) for various stores

Confidential, Virginia Beach, VA

Migration Specialist

Responsibilities:

• Accomplished and Provides Technical Support Services nationwide across United States for Avis Budget Group.
• Managed and Conducts outbound and receiving inbound phone calls and informs clients about upgrading to Windows 7 Enterprise operating systems.
• Receives and managed client’s Laptops and Desktops for Windows 7 Enterprise upgrade and ensure all require applications are requested for each machines.
• Achieved system imaging by utilizing the (SCCM) Systems Center Configuration Management.
• Performs system migration by utilizing the USMT migration Tool.
• Completed the daily SCCM report for Windows 7 Enterprise upgrades.
• Achieved all installation of memory modules in desktops and laptops when needed.

Confidential, Suffolk, VA

Network Support Technician / Desktop Technician

Responsibilities:

• Achieved network support for two organizations at 95%
• Accomplished 98% of Imaged, Installed, Configured, Deployed and Setup desktops and laptops for both organizations.
• Coordinated and assisted other contractors setup cable panel, routers and switches
• Provided Desktops and Laptops support to all clients at both organizations.
• 100% Completion of Setup, configure and troubleshoot network Xerox printers and HP plotters.
• Utilized BMC Remedy ticket services for ticket management.
• Achieved Setup and configure Cisco IP phones and Cisco conference devices for clients for both organizations.

Confidential, Richmond, VA

Computer Desktop Technician

Responsibilities:

• Provided technical support and break/fix services to over 700 remote clients.
• Maintained inventory and accountability of Fujitsu computers on site and remote.
• Utilized software tools for troubleshooting, and diagnosed vast of amount malfunctioned units on - site and remote sites.
• Interacted with third party vendors for repairs, updates, part requests and services.
• Utilized web-based tools like McAfee End-point encryption to setup or reset hard drive security Imaging, installing configuring and testing all staging machines before departing the site
• Maintained daily spreadsheets for inventory and accountability at 98%.
• Uses active directory in a network environment for resetting and unlocking passwords for local and remote clients.

Confidential, Newport News, VA

Computer Technician

Responsibilities:

• Coordinated and planned scheduled new major installs, configurations, migrations and utilized Symantec ghost imaging software in order to create and restore windows XP images on all Dell machines for Newport News Public Schools.
• Provided technical support and troubleshooting for receiving clients

Confidential, Chesapeake, VA

CSR (Help Desk)

Responsibilities:

• Received inbound calls and provided pharmaceutical technical support on pharmaceutical software and applications in order to troubleshoot, research, or escalate high priority issues to the upper level for further investigation and resolutions.
• Provided technical support on networking / hardware issues to inbound clients

Confidential, Suffolk, VA

PC Specialist

Responsibilities:

• Installed, configured, and maintained hospital hardware and software
• Utilized Symantec ghost in order to create and restore Win 2k / XP images on all machines
• Coordinated and planned scheduled new major installs, configurations, rebuilds, replaces and order new component parts for workstations and other devices.
• Requested services from vendors through annual contract in order to service and maintain all major equipment

Confidential, Chesapeake, VA

Help Desk Representative

Responsibilities:

• Accomplished and provided technical support and technical guidance to inbound clients and co-workers by providing instructions on how to removed spyware / viruses, reinstall operating systems, configuration of networking components.
• Achieved and received dell technical training on dell computers on-site.

Confidential, Virginia Beach, VA

Technical Support Representative

Responsibilities:

• Accomplished to traveled to various remote work site nationwide in order to setup all computers in a network environment offices and installed and configured the software and hardware.
• Managed and performed help desk duties and assisting clients with software and hardware issues.

Confidential, Norfolk, VA

Desktop Technician

Responsibilities:

• Performed 92% of data migration movement of end user data to transition server.
• Achieved the staging and configuration of new machines at 95% and downloading of end user data.
• Completed the deployment installation of new machines at assigned work site at 95% and verify all proper functioning and providing instruction to the end users of new features.
• Accomplished QA at 95% when inspecting all machines for complete installation of mandatory applications and other required software.