Deskside Support Technician Resume Fort Mill, South Carolina - Hire IT People

TECHNICAL SKILLS:

Installation and Support of Computer Hardware and Software, Remote Assistance, MS Office Suites (03 - 13), SAP client, Citrix client, BMC Remedy, Windows (98-10), Network wiring, VoIP phones, VPN, Active Directory, PC Repair (desktop and laptop), Software Deployments, Outlook and Exchange Systems, SCCM Client Center, Spice works software

PROFESSIONAL EXPERIENCE:

Deskside Support Technician, Fort Mill, South Carolina

Confidential

Responsibilities:

Support users in day to day break/fix issue dealing with hardware and software issues
Provide face-to-face support along with remote technical support via remote desktop for user that are not in my location or those who are field users
Knowledge and use of SCCM Client Center
New employee setups and ongoing support for all representatives and Maintain and deploy PC images for redistribution

Help Desk Specialist, Columbia, South Carolina

Confidential

Responsibilities:

Assisted with PC imagining and installation of device
Responded to user questions and inquiries via telephone, email, web communication methods.
Entered, assigned and tracked service requests in the on-line work-order system

Technical Support, Greenville, SC

Confidential

Responsibilities:

First call resolution of issues to user satisfaction and Confidential standards
Troubleshot equipment malfunctions remotely and refer major hardware or software problems technicians for servicing
Documented multiple tickets in BMC Remedy and send to correct tier-II team for escalation
Walked clients through a series of actions over the telephone to help resolve issues
Performed password resets on Windows and SAP systems for users with correct credentials
Used a variety of research methods to resolve issues and respond to questions

Confidential, Lexington, SC

Security Officer

Responsibilities:

Monitored facilities and performed security duties while Securing vehicles in and out of the site by Confidential and Federal standards
Maintained safe and secure environment for customers and employees by patrolling and monitoring premises and personnel
Completed reports by recording observations, information, occurrences, and surveillance activities; interviewed witnesses and obtained signatures

Confidential, Lexington, SC

IT Internship

Responsibilities:

Resolved and troubleshot end-users, computers, printers, and hardware issues
Conducted system analysis work on in-house software and systems as well as Installed secure wireless access points for the department
Troubleshot issues dealing with hardware and software issues

We provide IT Staff Augmentation Services!

Deskside Support Technician Resume

Fort Mill South, CarolinA

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship