Tier 2 Desktop Support Technician Resume

PROFILE SUMMARY:

Striving towards becoming a skilled Technician with skills providing technical support. Experience diagnosing, troubleshooting, and resolving client issues with hardware maintenance, installations, and upgrades. An articulate, flexible, and personable communicator with excellent skills in client and vendor relations. Currently working on Blackberry to IPhone Refresh Project; configuring, deploying and scheduling over 2,000 users.

AREAS OF EXPERTISE:

Active Directory - SnagIt 9.0 - Adobe Acrobat Professional 2010-present - SharePoint - Windows XP/Vista/7/10 -MS Office 2007/2010/2013 - Internet Explorer - Google Chrome - Firefox- TCP/IP - Networking - Office 365-Blackberry-BES Enterprise-Remedy-IOS -Android OS- HP Printers-MaaS360-IPhones

EXPERIENCE:

Confidential

Tier 2 Desktop Support Technician

Responsibilities:

Provide desk-side support to users on Silver, Platinum, and Gold service levels; Political Appointees
1st Assistant Blackberry to IPhone Refresh; configure, troubleshoot, organize and deploy IPhones to users
Configure, schedule and deploy all International devices
Train new technicians on all policies and procedures of ITIO Desktop Support
Scheduled and issued pilot Windows 10 laptops for Windows 10 migration
Use Remedy ticketing software to manage tickets and distribute to technicians
Install and map users to network and local printers; PI mapping for 10+ users
Install software
Configure and deploy assets to incoming employees

Confidential

Tier 1 Support

Responsibilities:

Maintain, repair and install personal pc’s and network hardware and software
Assist with over 800 users
Active Directory, user account creation, administer user rights and assets on domain
PC refresh and migration to Windows 8.1
Ensure that tickets are resolved and completed to the clients satisfaction
Review, maintain, and perform upgrades to existing pc systems
Repair and install hardware and software on network pc’s
Troubleshoot and determine problems
PC refresh and migration
Adjust software configurations, Install patches, and reboot entire system

Confidential

Cashier/Merchandise Stocker

Responsibilities:

Rung and assisted customers with purchases
Answered phones, input shipping data, and prepared orders.
Helped create new displays to create more customer satisfaction and revenue

Confidential

Head Dental Assistant/Receptionist

Responsibilities:

Assisted chair side with General Dentist, Oral Surgeon, and Periodontics
Prepared insurance breakdowns and treatment plans for patients and sent insurance claims electronically and manually
Handled multi-line phone system, checked patients in and out and scheduled patients for their next appointments using Dentrix software
Prepared and broke down all operatory rooms before and after procedures
Trained all new assistants on surgical procedures and proper guidelines to handle special circumstances

Confidential

Dental Assistant/Front Desk Receptionist

Responsibilities:

Assisted dentist with various chair side procedures and took X-rays
First point of contact for handling all walk in patients
Prepped operatory rooms with all necessary supplies and instruments

Confidential

Dental Assistant/Sterilization Manager

Responsibilities:

Assisted chair side to over 12 dentist of multiple specialties
Managed sterilization room making sure all instruments were properly washed and handled with the proper care or disposal, also organized all instruments and supplies decreasing prep time for all other assistants and increasing procedural time for dentist
Handled all new patients by charting all existing dental work and taking proper X-rays
Provided all patients with post treatment instructions and was the first point of contact for any questions after leaving the office

Confidential

Dental Assistant

Responsibilities:

Assisted the dentist and his assistant with dental procedures, took x-rays and charted data on all new patients, handled all confidential information using the proper guidelines
Greeted and escorted patients to the proper operating room and informed them of their upcoming procedure and answered all questions or concerns they had
Educated patients on how to practice better oral health care
Organized and maintained a clean and easily accessible stockroom

Confidential

Enumerator

Responsibilities:

Administered surveys to citizens who failed to complete them on time
Planned the best route for my team to complete the most surveys
Created spreadsheets of all surveys to be calculated weekly

Confidential

Data Entry Clerk

Responsibilities:

Input data, made charts and organized files
Managed schedules and time cards

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