IT Help Desk Tier 1 Resume Washington DC - Hire IT People

OBJECTIVE:

I am a talented Information Technology professional with background in PC and Network Support seeking a varied role, that will allow me to consolidate both my educational and professional background. Seeking to expand my knowledge and provide opportunities for personal and professional growth in the field of networking technology.

SUMMARY:

Well versed in understanding the business, need of the customers, and deliver the best solution for their operations.
A team player with excellent inter - personal skills, ability to meet all the requirements and deadlines.
Proficient in Configuration and troubleshooting of Cisco Switches.
Familiar with Configuration and implementation of STP, VTP, VLAN Inter VLAN, and Voice VLAN routing on Cisco switches.
Proficient in EIGRP and OSPF.
Familiar with Static and Dynamic Routing.
Familiar with Cisco Discovery Protocol.
Active Directory users and group management.
Microsoft Office 365 management & troubleshooting.
Familiar with of Security principles NAT, PAT and ACL.
Familiar with Desktop support tasks, including user setups, and troubleshooting.

PROFESSIONAL EXPERIENCE:

IT Help Desk Tier 1

Confidential, Washington DC

Responsibilities:

Responsible for Racking, Stacking and cabling of Cisco Routers and Switches.
Configuration and Implementation of Cisco Switches.
Handled incoming calls from clients and solved a variety of issues.
Configuration of VLAN, VTP on Cisco Switches.
Setup, troubleshoot, upgraded & repaired computer hardware, software, wired & Wi-Fi networks.
Microsoft Office 365 management & troubleshooting.
Troubleshooting windows 8 and office 2013 for best use.
Installation of Printers, Scanners and Disk Drives.
Installation of Anti-Virus Software.
Worked in coordination with the team members in completing the assigned projects.
Handle routine desktop support tasks, including user setups, and troubleshooting.
Responsible for Trouble shooting server and networking configuration to improve system performance and reliability.
Add or replace memory, new keyboards, motherboards, and other components.
Remote administration and management of customer premises equipment.

Customer Representative

Confidential, Falls church, VA

Responsibilities:

Promptly respond to general inquiries from members, staff and client via telephone, mail, email, and Fax.
Resolved service issues and shared benefits of Additional services.
Made requested policy and account changes.
Upgrade service and offer additional service packages or options.
Consult with Customers to evaluate needs and determine best options.
Consistently improve customer satisfaction through expert resolution of conflicts, issues and concern.
Cross-trained and provided back-up for other customer service representatives when needed.
Knowledgeable of every product.
Excellent in time management skills.
Received an average 85% customer satisfaction rating to date, 15% higher than company average.

Customer Service Specialist and Sales

Confidential, Springfield, VA

Responsibilities:

Coverage between Checkout, Store Pickup and Customer Service as necessary Accountable for driving positive NPS results at Checkout, Store Pickup and Customer Service.
Maintain professional communication with customers and peers while using cross-functional company resources and tools.
Engage customers using soft skills while solving issues, providing end-to-end solutions with fast and accurate processing of transactions.
Ability to work successfully as part of a team
Strong ability to prioritize and multi-task in a fast-paced environment
Ability to work a flexible schedule inclusive of holidays, nights and weekends

We provide IT Staff Augmentation Services!

It Help Desk Tier 1 Resume

Washington, DC

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