Help Desk Technician Resume Janesville, WI - Hire IT People

SUMMARY:

A self - motivated and hardworking individual with intimate knowledge of computer hardware, software and networking fundamentals. Skills include desktop support, customer relations, network administration and Problem solving.

TECHNICAL SKILLS:

Active Directory
Linux
LAN/WAN Technology
Subnetting
Windows 10/7/Vista/XP/2003 Server/2000/98/95
Microsoft Office Suite
IntraISP
Confidential Email Administration
World Client Email Administration
VNC
SSH
IMAP
Project Management
VoIP Hardphones and Softphones
Cisco IOS configuration of routers and switches
TCP/IP
Novell Netware system administration
Key telephone system configuration
OpenVPN
Remote Desktop Protocol
Computer Hardware
Computer Software

EMPLOYMENT:

Confidential, Janesville, WI

Help Desk Technician

Responsibilities:

Provide support for users in corporate office and 4 warehouse locations
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Diagnosis of email issues
Procurement, Imaging and deployment of new computers, laptops for end users
Lead management of McAfee Anti-virus solution
Successfully imaged in deployed 62 computers for warehouse upgrade
Oversaw upgrade of out of date anti-virus solution
Participated in warehouse infrastructure upgrade

Confidential, Chicago, IL

Senior Help Desk Specialist

Responsibilities:

Provided support for more than 20,000 Confidential Collaboration Suite Mailboxes across the globe while maintaining a 95% customer satisfaction Rating
Assisted in the configuration of various email clients
Configured and Diagnosed issues with mobile devices from multiple vendors
Provided first line support during critical service interruptions, and gathered data for systems admin team
Diagnosed email issues
Provided Chat support using AIM and Zendesk Chat
Participated in secure remote sessions using various remote session tools
Expanded end-user Knowledgebase client requests for basic issues
Reported possible software bugs to software developers

Confidential, Belvidere, IL

Office Desktop Support Technician/Third shift network monitor

Responsibilities:

Provided local and remote desktop support for main office and over 4000 subscribers.
Diagnosed customer Network issues involving routers, switches, multiple PCs and Operating systems, wireless repeaters, and printers.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Identified the causes of networking problems, using diagnostic testing software and equipment.
Oversaw the daily performance of computer systems.
Answered user inquiries regarding computer software or hardware operation to resolve problems.
Evaluated local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.

Confidential, Downers Grove, IL

IT intern

Responsibilities:

Maintenance and configuration of disaster recovery hardware and software
Remote problem troubleshooting
Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Server configuration
Windows Active directory administration
Maintained records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Administration of key telephone phone system
Configured, monitored, and maintained email applications or virus protection software.
Discovered a solution to a backup problem which saved the company the cost of a tape drive replacement.

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Help Desk Technician Resume

Janesville, WI

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