Junior Desktop Technician Resume
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Fairfax, VA
SUMMARY:
Bachelors of Science graduate, and Programming with a love for code and experience organizing and leading teams, seeking employment at Confidential as a junior programmer to grow my skills in the software development industry.
SKILLS:
- C++ Visual Studio OOP GitHub Unreal Development Kit
- C# Eclipse Design Logic DirectX Active Directory
- Java Visio Analytical Thinking Perforce Microsoft Office
- Troubleshooting ServiceNow Project Management
PROFESSIONAL EXPERIENCE:
Confidential, Fairfax, VA
Junior Desktop Technician
Responsibilities:
- Work on Windows platforms from XP to 10 in an enterprise environment.
- Test, install, activate, and troubleshoot Dell, HP, and Toshiba systems and software.
- Monitor and delegate trouble tickets using the ServiceNow ITSM ticketing system.
- Remotely provide troubleshooting assistance using Tivoli and Bomgar support tools.
- Provided technical support and customer satisfaction for over 1,500 end users.
- Earned promotion for leading NIH - wide conversion from Windows XP to 7 before contract end.
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