Desktop Support Specialist Resume Newark, Ohio - Hire IT People

SKILLS:

Exceptional analytical and data collection skills
Proficient in the use and troubleshooting of Microsoft Office applications Word, Works, Excel, Publisher, PowerPoint, and Outlook
Outstanding troubleshooting and problem solving skills
Strong planning and coordination of resources and people to meet job demands
Experience and knowledge of CAD and drafting software, electrical wiring, wiring diagrams and schematics

WORK EXPERIENCE:

Confidential, Newark, Ohio

Desktop Support Specialist

Responsibilities:

A Desktop Support Specialist is generally responsible for the preparation, deployment and day to day maintenance of company assets and hardware including desktops, laptops, iPads, printers, phone systems both VOIP and cellular, as well as software installation and troubleshooting. In a large and diverse company, software support encompasses a wide range of items including MS Office, ICOMS billing system, Confidential VOIP soft phones, several audio/video capture software packages for the Confidential phones, and Confidential hard drive encryption.
As the only IT support in a large remote call center, other duties have involved me in hands on support of network switches, fiber optic network transport, data center Confidential maintenance and load balancing, video conference setup and support, and network wiring and testing.

Confidential, Newark, Ohio

Network Administrator

Responsibilities:

As a Network Administrator I was part of a very small IT department supporting a large footprint.
The duties included all aspects of desktop support and troubleshooting, printer installation and setup, network wiring and termination, and switch and router installation.
In addition I was involved in the direct fiber links between our offices as well as the setup and troubleshooting of VPN circuits in small remote sites.

Confidential, Newark, Ohio

Quality Control Field Inspector

Responsibilities:

As a Quality Control Field Inspector, my primary responsibilities were the inspection of new cable plant and insuring the work performed by contractors met company specifications.
However, because of my background, I assumed many additional duties including the design, drafting, and planning of many of the Central Ohio fiber ties, and the design, drafting and construction of many small system extensions and rebuilds for our area of operation.

Confidential, Newark, Ohio

Service Technician

Responsibilities:

As a service technician, my duties included responding to customer trouble calls, completing cable installations and reconnects, and collecting or disconnecting from delinquent accounts.
Often these jobs were unsupervised, but many times, I worked with other service or maintenance technicians to solve problems and respond more quickly to outages. In addition, I had the responsibility of ordering, stocking, and tracking of all installation supplies for the department.
I also worked as a member of an employee group committed to finding needs in our area and making positive contributions in our community.

Confidential, Newark, Ohio

Projects Manager

Responsibilities:

My duties at Confidential Technologies included the design and construction of new equipment used on the production line of the company.
I was also responsible for trouble shooting equipment problems, as well as preventative and general maintenance for the equipment, and facility.
In addition, I worked closely with the company owners evaluating and implementing CIC cutting equipment and logic driven mixing equipment.
I used a CAD based software package to create the programming necessary to operate the CIC cutting equipment efficiently.