Sales Analysis Resume Plainfield, IL - Hire IT People

SUMMARY:

Savvy leader with great attitude and people skills, support management initiatives, and motivate others to continuously deliver superior performance results, driving productivity.
Combine expertise in talent recruitment, teambuilding, training and performance enhancement programs.
Demonstrate ability to work with management to achieve successful results; increase productivity and process improvement.
Smart; conceptually strong; excellent problem solving skills with the ability to draw intelligent and insightful conclusions and implement system - wide plans for improved performance.
High performer, motivated to achieve exceptional results with a track record of personal accountability and an ability to influence others and make things happen across organizational lines.
Excellent communication and interpersonal skills; impeccable ability to establish immediate credibility with senior executives, subordinates and frontline employees.
Coordinated, directed, and completed full range of clerical and administrative duties in support of training and instruction programs.
Strong leader with 6 years of increasingly responsible customer service leadership experience.
Demonstrates the ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.
Proficient in the following software: Advanced Customer Service Representative Cable Service Group/Order Work Flow (ACSR-CSG.OWF) systems, Aspect Phone System, ICOMS Applications, Cisco IP Phone Systems

PROFESSIONAL EXPERIENCE:

Customer Service Representative

Confidential - Ballwin, MO

Handle incoming calls and locating & booking locations based on customers’ needs
Performs order modifications, and provides information and answers questions.
Achieve and/or exceed client’s satisfaction goals
Up sell products and services; process payments
Provide full solution for guests based on their needs by asking probing questions and overcoming objections.
Have a working knowledge of client’s products and procedures

Customer Service Sales Representative

Confidential - Plainfield, IL

Exceptional communication, listening skills, detail-oriented, and able to multitask.
Handle 60-100 inbound and outbound calls daily.
Up sell products and services; sell new products and ideas to potentials customers
Dispatch technician to customer’s home when necessary.
Take messages for Franchise owners
Follow-up with customer regarding services, products, and payments.

Sales Analysis Representative

Confidential - Elmhurst, IL

Selected by Manager to train Direct Sales Representatives, Supervisors, and New Hired Employees on the different software and policies used on the job.
Train up to 30 Sales Analysis Representatives.
Lead the development of a certification process for future trainers.
Write manuals that outlines organizational procedures and policies.
Create interactive role-playing techniques to develop the skills of the call center staff.
Communicate complex issues concisely with effective solutions in oral and written form.
Exceptional communication, listening skills, detail-oriented, and able to multitask.
Handle 60-120 inbound calls daily.
Up sell products and services, including all three lines of business
Resolved and follow-up of escalated telephone customer service calls, as necessary
Help clients troubleshoot problems with their cable, internet, and phone.
Interact with representatives to accurately process, upgrade, and complete service orders.
Collect delinquent balances for previous and current customers.
Enhanced employee performance and attendance through daily mentoring, one-on-one discussions and motivational strategies
Increased employee knowledge by assisting with development and implementation of product-awareness program.
Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management.

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Sales Analysis Resume

Plainfield, IL

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