SUMMARY:

• Demonstrated abilities in Information Technology: area of expertise and interest include: Computer Maintenance Technician / support, System/Network Installation and administration.
• Upcoming High School graduate and some College offering a strong academic background in IT combined with excellent internship experience as a help - desk technician.
• Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.
• Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, tools and testing methodologies.

TECHNICAL SKILS:

Network / Protocols: Confidential /IP, NAT, DHCP, DNS, TELNET, RIP, EIGRP, OSPF

Network installation: Structured cabling, Cat 5 Cat 6, RG 6, Ethernet outlet Termination, LAN, WAN Configurations

Applications Software: Microsoft office, antivirus (Kaspersky, Norton 360, Avira, Eset Nod 32……) Norton Ghost, Microsoft Outlook, Remote access, VMware …

Operating system: Windows (MS Dos, 95, 98, 2000, XP, Vista, 7, 8, 10) Windows Server 2008, 2012, Android, Linux Red hat and Mandrake

Hardware: Desktop/Laptop Computers, Server HP ProLiant, Printers, Switches, Routers, Access Point

WORK EXPERIENCE:

Confidential, Linthicum, MD

Responsibilities:

• Checking the whole system,
• Reimage computers
• Refreshing Computer under the directions of the Information’s Services
• Solving issues using tools and process provides by the IT services
• Remote troubleshooting
• Cloned user maintenance and upgraded infrastructure user systems .

Confidential, College Park, MD

PC Technician and CCTV Cameras Installer

Responsibilities:

• Job titles included Help Desk, Desktop Support, Helpdesk Analyst, Migration technician
• Setting up employee and contractor workstations with peripherals.
• Ensuring Ethernet connectivity through continuous monitoring and ticket troubleshooting.
• Break - Fix PC-based hardware and inventory computers and equipment.
• Clients included IT Renew, Ink, Scan, and inventory, disassemble, and refurbish PC and servers
• Installation and configurations of CCTV cameras with online viewing base

Confidential, Columbia, MD

Help Desk (Client and Technical Support Specialist)

Responsibilities:

• Provided desktop computer support.
• Fixed computer related problems including networking (wireless and LAN).
• Monitored network, windows server, PC optimization, data migration, installed software, upgraded operating systems, memory, and hard drives.
• Coordinated the creation, modification, and removal of user accounts.
• Installed new computer hardware and software.
• Worked with server backup for tape, disk, NAS, hard drive, FTP or REV drive etc.
• Coordinated virus protection software programs within departments and the assisted in the installation of software patches and upgrades

Confidential, Woodbridge, VA

Help Desk (Client and Technical Support Specialist)

Responsibilities:

• Interfaces by telephone and e-mail with clients regarding problem-solving, marketing, policies, procedures, training, software enhancements, and the interaction of software applications with other organizations
• Investigates, identifies, and resolves inaccurate data/files problems by analyzing client databases and logs, and performs queries on database
• Participates with other staff in the review of current software and the identification of problem areas for future development and refinement
• Participates in the design and testing of new enhancements
• Participates in documenting and editing client manuals, tutorials, and training courses materials as well as conducting both in class and web-based training a must
• Converts client concerns into software recommendations
• Communicates new issues to management and team members. Proposes individual solutions or participates in team efforts to resolve problems. Works with clients to implement solutions
• Develops and contributes to client support tools. Reviews and edits internal manuals. software usage and problem resolution
• Participates on specific task forces and teams as requested
• Fix computer hardware and software issues
• Run Data backup for all computers
• Networking using cabling(cat5/ cat6) and Confidential /IP
• Install and configure local area data communications networks which may carry data, voice and video communications following Hospital standards.
• Install, operate and maintain network services, routers, hubs, switches, modems and other network devices following technical plans.
• Resolve network communications problems to ensure user’s access to Hospital network.
• Install or repair Windows or computers with standardized applications and networking software, diagnosing and solving problems that develop in their operations.
• Respond to user questions and explain the operation of network applications and equipment.
• Assist in the maintenance of standards and documentation.
• Perform other related duties as required.

Confidential

Main PC technician and trainer

Responsibilities:

• Networking for CCTV cameras
• Installation of IP cameras, Biometrics equipment like Time attendance and Access Control
• Configuration and Troubleshooting of these equipment
• Create user profiles at Active Directory and Microsoft Exchange Console. Imaging (ghosting) PC and laptops.
• Install/Uninstall programs like Norton Security, Office 2007 etc. Upgrade Memory (RAM) and hard drives (IDE, SATA Ping: network servers, printers to find IP addresses and testing