SUMMARY:

Seeking a challenging position as a Help Desk/Desktop Support Representative in which to advance my knowledge, technical skills, and my desire to improve the systems and operations of a growing company.

COMPUTER SKILLS:

Knowlwdge: Installation, configuring, troubleshooting, support, and maintenance of Microsoft Windows XP, Windows 2000, NT 4.0, ’98, 95, MS - DOS, Installation, configuration, troubleshooting, support, and maintenance of PC Hardware and peripherals

Operating Environments: Windows 95, Windows 98, Window 00/XP/Vista

Software Packages: MS Word, MS Access, MS PowerPoint, MS Excel, MS Visio, MS SQL SEVER, MS Frontage, Photoshop, MS Outlook

Programming Languages: Visual Studio. Net, HTML, XHTML

Office Applications: Microsoft Office 97/2000

Networking: Cisco Networking Application/ TCP/IP/VPN (DHCP,DNS, WINS)

Ticketing System: RIMS and Peregrine System

SKILLS:

• Excellent oral and written communication skills and an ability to work well within a team and project environment.
• Excellent customer support and escalation experience.
• Fast Learner able to come up to speed rapidly on new technologies.

EXPERIENCE:

Confidential

System Analyst/Help Desk

Responsibilities:

• Maintain record/documentation of all incidents/calls using RIMS ticketing system
• Transferring calls to the appropriate option on the Banker’ s Support Line
• Supporting Microsoft Outlook / Lotus Notes.
• Enforce and monitor information Security Compliance
• Troubleshoot over 103 applications, printers, scanners, Callmaster III and Blackberries peripherals.

Confidential

Networking Technician

Responsibilities:

• Power ware Confidential ’S installed and load balance
• Racking the Power ware in the slots
• Running wires are correctly install and functioning properly
• Supported Microsoft Window XP, Vista
• Serve as the Help Desk Providing Telephone/ Remote Control Support
• Maintain record/ documentation of all incidents/ calls using Peregrine ticketing system
• Enforce and monitor Information Security compliance
• Security Administration to multiple systems including Intranet/ Internet Applications, Networking, and Card scan.
• Troubleshoot, support, training Blackberries peripherals

Confidential

Desktop Support/Help Desk

Responsibilities:

• Upgrading a Windows OO to XP
• Desktop Support Technicians that will be doing a lifestyle refresh of existing desktops.
• Desktop imaging & upgrades, OS upgrades
• Troubleshooting issues that arise from upgrade.
• Maintain record/ documentation of all incidents/ calls Track IT system.
• Data Telecom Punch-Downs

Confidential

Medical Technician/ Desktop Support/ Help Desk

Responsibilities:

• Using Windows XP to setup the medical equipment.
• Perform Hardware updates on medical equipment using standard hand tools
• Use a bar code scanner to input and manipulate data in to a Microsoft Excel spreadsheet
• Perform software updates of medical devices using various Cardinal Health Alaris
• Products proprietary software applications.

Confidential

Desktop Support/ Migration Technician

Responsibilities:

• Using Windows XP to install the medical equipment.
• Imaging(Ghost), wiping and Migrating Data (Dell Desktops/Lenovo (IBM) Notebooks Laptops)
• Email support (Lotus Notes), Large Scale Deployment of Computers (CAD Ma chines)
• Upgrading Memory Apace and clients in the drives
• Support for Hardware, software installations, server configuration and windows administration

Confidential

Medical Technician/Desktop Support/Help Desk

Responsibilities:

• Using Windows XP to install the medical equipment.
• Perform Hardware updates on medical equipment using standard hand tools
• Use a bar code scanner to input and manipulate data Microsoft Excel spreadsheet
• Perform software updates of medical devices using various Cardinal Health Alaris
• Product proprietary software applications.

Confidential

Desktop Support

Responsibilities:

• Workstation Hardware Configuration, Installation, Support, Training, Relocation
• Changing client’s domain to new domains.
• Troubleshooting client’s problems.
• Research evaluate, develop, and implement new computer hardware, peripherals and software configurations according to business
• Assists user department’s items support.
• Assist clients in the selection process by provide buying objective information about each property.
• Helping clients determine their buying power
• Maintain a higher level of knowledge of the process of buying and selling

Confidential

Migration Technician

Responsibilities:

• Asset Inventory Task sequence
• Record Confidential RAM, HDD volume, model and serial number
• Record asset tags, serial number, make and model tags on the system
• Assist in deployments of core applications and in the development of computer standards, procedure
• Evaluate new products and system upgrades: recommends institution, standards implementation plan

Confidential

Help Desk

Responsibilities:

• Supported 500 users Active Directory, Lotus-Notes, O/S400
• Microsoft Windows XP, Windows 2000, NT 4.0, ’98, ’95 MS-DOS
• Troubleshooting and managing computer and networking problems/pc and laptops.
• Maintaining high level of Customer Service Satisfactory

Confidential

Manager/Help-Desk and Desktop Support/On-call assistant/Migration and support

Responsibilities:

• Set up a peer-to-peer networking consisting of 4 workstation with multiple users.
• Installing and configuring basic core application including Microsoft office products
• Managing Physician and patients billing accounts through Excel Sheets
• Participating in an on-call support rotation which provides technical support twenty-four hours a day: follow-up on any problems encounter in the on-call rotation including documentation/ recovery updates; inform the department of problems encountered.

Confidential

PC Tech/Desk-Top Support

Responsibilities:

• Installing and configuring peripherals on clients desktops
• Troubleshooting hardware devices
• Upgrade Confidential on Com

Confidential

Manager

Responsibilities:

• Managing inventory sales and gas prices
• Accounts receivable and payable
• Managing profit margins on products and services