Technical Support Resume , Chicago, IL - Hire IT People

SUMMARY:

Experienced IT Specialist with a background in Technical Support Operations, project planning, testing, and maintenance and systems administration. Over seven years of combined experience working within IT Operations and Help Desk Support for various applications and operating systems.

CORE COMPETENCIES:

Help Desk Support
IT Operations Support
Quality Assurance
Release Administration/Regulation Compliance

TECHNICAL PROFICIENCIES:

Operating Systems: Windows7/8.1/10, Mac OS X; Windows Server 2005, 2012; HP - Unix, Red Hat Linux, Microsoft SQL Server 2005

Software: Office 365, Google G-Suite, Solarwinds, ConnectWise, Active Directory, LabTechWebroot Antivirus, Avaya IP Office, Appworx/Atomic Application Engine v.8, Oracle EBS 11iWebMethods Integration Server v 8.2, Kronos Work Force Central 6.3, Open Text Vista Plus, Output Management Suite, IBM Optim Data Archive for Oracle EBS, Microsoft Software, Configuration Manager (SCCM) R2, HP Quality Center, HP Object Migrator Workbench, Serena, PVCS Version Control Manager, HP Project Portfolio Management

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Technical Support

Responsibilities:

Actively engage clients remotely and onsite to provide IT support ranging from workstation, email, troubleshooting Wi-Fi network connectivity, Voice over Internet Protocol (VOIP) and Windows server support
Conduct onsite surveys and assessments of current network, hardware and security software to proactively address the needs of clients
Provide assistance as staff augment to assist with addressing and resolving client requests
Test, troubleshoot and monitor basic network infrastructure such as firewalls, switches and VPN connections
Collaborate with Tier 2 and Tier 3 Engineers to resolve complex software and network issues and ensuring timely response
Monitor, resolve or escalate service tickets ranging from 4 -12 per day.
Adhere to company standard Service Level Agreements (SLAs) and review company Help Desk metrics for improvements
Provide input and training for improving customer service and first time resolution
Workstation support including Hardware, OS Patches, Drivers and OS reimaging
Assist clients with peripheral support with Printers, Scanners and Faxes
Connectivity Troubleshooting of Internet, client specific applications and file shares
Basic Server Support for Active Directory and Terminal Services
Anti-Virus and Anti Malware installation and PC cleanup
Software Installation and employee on boarding\off boarding as needed by the client

Confidential, Chicago, IL

Technical Analyst

Responsibilities:

Monitored enterprise applications for performance and availability for both Production and Non Production environments
Provided off hours support for critical business systems and supported unit testing of new enhancements of Oracle and WebMethods Integration Server
Managed computer software distributions using Microsoft Software Configuration Manager (SCCM) R2
Performed peer-to-peer documentation reviews
Provided input into project milestones for Oracle E-Business monthly production Single System releases, minimizing maintenance window downtime
Worked closely with application developers as an administrative resource in managing internal/customer facing websites, SQL Reporting Services, and internal corporate web pages for data content changes
Created documentation for installing and maintaining third party applications
Recorded code defects, planned maintenance and documented business impact associated with unexpected outages
Provided assistance with troubleshooting and Monitoring Webmethods Confidential, Electronic Data Interchange, Order Fulfillment documents/interfaces and Oracle reports automation for both production and non-production environments
Maintained, diagnosed and resolved issues with Kronos time keeping devices and the Workforce Central Application Suite
Assisted Oracle Development, Business Intelligence and Confidential development teams by creating AppWorx modules and process flows to automate processes on schedule or through Ad-Hoc request
Engaged third party software vendors to resolve application issues and to customize software upgrades to meet business requirements

Confidential

Aviation Electronics Technician

Responsibilities:

Conducted multiple preflight and post flight inspections of aircraft, weapons, navigational and communication systems
Performed organizational level repairs as needed for scheduled and unscheduled maintenance discrepancies of electrical and electronic equipment

We provide IT Staff Augmentation Services!

Technical Support Resume

Chicago, IL

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship