IT Support/ Site Administrator Resume Washington, DC - Hire IT People

TECHNICAL SKILLS:

R Studio, ETL, Unix Server, MySQL, Drupal 6 & 7, SDLC, JIRA, Google Hangouts, Database Management, Oracle SQL Developer, SQL Data Modeler, Adobe, Basic C++, JavaScript, & HTML, Microsoft Word, Microsoft Power Point, Microsoft Excel, Microsoft Outlook, Microsoft Access, Microsoft Visio, Visual Basic, Social Media, Auditing, Detail Oriented, Research Methods: Survey, Decision Tree Analysis, Organized, Administrative & Customer service, Moderate Spanish

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

IT Support/ Site Administrator

Responsibilities:

Provided support for improvement/maintenance to OTI’s Web - based Database Systems (Financial Database & Activity Database) and Website (Managing user accounts & granting access to files/folders/databases, Running Tests for bugs, Data Modifications, Custom Reports Addressing Drupal security alerts, Backend & Frontend database files, System Configurations, Module modifications).
Assisted with developing and manipulating various aspects of a Drupal front end CMS currently in the live and test sites.
Provided IT support to OTI program staff (Laptop support, IT asset inventory, iPhone, Soft Token).
Provided quick answers to simple IT issues (Word/Excel/Access/printing/wireless network).
Assisted in special projects (Offline function, new version of otianywhere.net 2.0, New Grant System research).
Managed IT Budget (Quarterly Reconciliations, Accruals)
Facilitated Communication Tools Training/Presentation.
Training Skills course.
Performed MySQL 5.7 tasks (Installation, Server configuration, Setting data types, Obtaining metadata, Transaction & Locking, Storing engines, User management, Table maintenance, Export/Import data, Backup and Recovery, Replication)
Programming in MySQL (Procedure, Function, Trigger, Event)

Confidential, Hanover, MD

Kronos Database Coordinator

Responsibilities:

Managed, audited, & monitored an average 200+ employee's timesheet through Kronos Database.
Successfully troubleshoot any discrepancies related to employee’s timesheets and pay in Kronos Database.
Developed ways to successfully carry out daily payroll tasks.
Communicate with Payroll Manager if necessary.

Confidential, Laurel, MD

Data Entry II/Construction Management

Responsibilities:

Lamberts Cable Core Drop manager Database: Successfully created & entered cross streets & page & grid points over to Miss Utility Queue Database system.
Miss Utility Queue Database: Searched & entered an average 30 ticket locate requests per hour for Maryland over to miss utility map website.
Lamberts Cable Core Job Manager Database: created & printed productivity time sheets and labor material report.
Communicated with IT Department about any discrepancies related to the company’s database.

Confidential, Laurel, MD

Telephone Interviewer/Call Center Representative

Responsibilities:

Computer Assisted Telephone Interviewing.
Data Entry.
Goals- 3-4 completed calls per hour.
Averaged 85% productivity.
Achieved customer satisfaction.

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It Support/ Site Administrator Resume

Washington, DC

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