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Deskside Support Resume

2.00/5 (Submit Your Rating)

Detroit, MI

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SUMMARY:

I am currently looking for a full time position in an environment that offers a greater challenge, increased benefits for my family, and the opportunity to help the company advance efficiently and productively

WORK HISTORY:

Deskside Support

Confidential, Detroit, MI

Responsibilities:

  • Team Leader of a 4 person team assigned with assuring that all Windows 7 installations and upgrades were complete
  • Performed remote support for over 5,000 user desktops and laptops
  • Assisted with the complete refresh inside the Penobscot building
  • Daily upkeep of over 20 HP printers
  • Daily installs of Laptops & Desktops/Monitors for new employees

IT Ops Analyst

Confidential, Detroit, MI

Responsibilities:

  • Intake calls regarding system failures from Blue Button call centers
  • Assist in managing lines while troubleshooting is in progress
  • Monitor server CPU usage and create reports for maintenance team
  • Hands on incident manager on a 24 hour basis

Refresh Tech

Confidential, Detroit, MI

Responsibilities:

  • Assigned with completely installing new teller PCs and Servers at numerous Confidential locations within the Confidential

Technical Service Rep

Confidential, Clinton Township, MI

Responsibilities:

  • Remotely assisted all Confidential & Confidential offices with all software issues
  • Image company servers when key part of system or software are broken

Remote Support

Confidential, Detroit, MI

Responsibilities:

  • Remotely troubleshoot Confidential customers connectivity and software issues

Migration Tech

Confidential, Southfield, MI

Responsibilities:

  • Migrate Confidential from a Windows XP environment to a Windows 7 environment
  • Provide support for any software compatibility issues

PC Tech

Confidential, Southfield, MI

Responsibilities:

  • Initial setup during the Wachovia conversion
  • Used Altiris to install custom builds of XP for over 40 users using the Confidential network
  • Used D - Ban to wipe the older systems

Remote Desktop Manager

Confidential, Pontiac, MI

Responsibilities:

  • Provided remote support for desktops and laptops of Confidential employees
  • Troubleshoot Lotus Notes and BlackBerry for Confidential employees
  • Configured and Managed Active Directory for Confidential and Shell

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