Desktop Support Analyst Resume Troy, MI - Hire IT People

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Desktop Support Analyst

Confidential, Troy, MI

Responsibilities:

Support over 500 employees
Service Manager ticketing system
Support users by phone/email/ticket system/skype/walk - ups
Support and maintain Office 365 exchange with local Infrastructure
Support and maintain 150+ VDPs combination of Win 7/10
Create/Add/Update permissions for Office 365 exchange (Distribution Lists/Mailbox s/Resources/Public Folders)
Create new users using a combination of Active Directory and SQL Server
Maintain Corp/User accounts with 3rd party vendors
Maintain/Repair HP and Ricoh printers in office and external sites
Maintain our local Confidential
On-call rotation every 3 weeks
Train/educate new/former employees on day to day process
Support full Microsoft Office Suite programs
Support Smartphones iPhones/Android devices
Install/Repair/Maintain Desktops (HP) and Tablets (Surface Pro s 3/4)
Create/Publish advance How-To documentation for our daily processes
Maintain LAN/WAN with our local Infrastructure Team
Support Windows 7/10 environment
Work with 3rd party vendors on support of their products/services

Executive Desktop Support Analyst

Confidential, Dearborn, MI

Responsibilities:

Support 67 top Ford Executives plus general users daily
BMC Remedy IT Service Management ticketing system and Request Center daily ticket queue
Train/educate new/former employees on day to day process
Support full Microsoft Office Suite programs
Support Smartphones iPhones Touchdown and Mobile Iron
Install/Repair/Maintain Desktops/Workstations/Laptops/Printers Confidential
Create/Publish advance How - To documentation for our daily processes
Maintain LAN while working with Corporate Network Engineers
Support Windows 7 environment
Advance knowledge of the following languages DOS, HTML, and Bootstrap
Work with 3rd party vendors on support of their products/services
Work with local Network Admin s on granting access to employees through Active Directory
Support of Microsoft Tablets running 8.1 Confidential Venue Pro 11
Restage laptops and workstations and use SMS to deploy software

Master Control Center Technician

Confidential, Bingham Farms, MI

Responsibilities:

Provide advance training/support to local Traffic Dept. for questions concerning commercial spot failure
Support local department/departments with Microsoft Office Suite programs
Advance troubleshooting on daily verification and scheduling processes
Install/Repair/Maintain Desktops/Workstations/Laptops/Printers Confidential, HP, Lenovo, Apple
Create/Publish advance How - To documentation for our daily processes
Maintain LAN while working with Corporate Network Engineers
Create advance/complex data extraction batch file programs to help local teams streamline service
Support mixture of Windows and OSX VM and non VM environment
Advance knowledge of the following languages DOS, HTML, PHP and Bootstrap
Work with 3rd party vendors on support of their products/services
Lead and execute weekly/monthly projects with local departments
Provide local support for SharePoint and phpkb knowledgebase
Perform day to day processes to verify local and 3rd party commercial spots and load schedules for upcoming days
Work with local Network Admin s on granting access to employees through Active Directory
Train/educate new/former employees on our day to day process
Research/Develop new day to day processes
Monitor and investigate local and 3rd party partner equipment for any potential errors on the local Sechange and Arris platform

Network Administrator

Confidential, Lake Orion, MI

Responsibilities:

Maintained Windows Server 2003 & 2008 environments
Active Directory/Microsoft Exchange support for over 500 clients/30 Businesses
Group Policy management
Laptop/Desktop repairs and upgrades for all clients
Support was a mix of Onsite and Remote from the office using Best Practical RT: Request Tracker
Team installs/upgrades for local businesses Servers, Switches, Routers, Printers and Computers
Hyper - V and VMware Deployment and Support
Support for all Apple products
Testing all applications before they were put into production.