Help Desk support Resume Schaumburg, IL - Hire IT People

SUMMARY:

I have been able to obtain great communication and training skills which is used to help with assisting my individual peers with the goals they need to reach or learning new products with companies multiple changes, along with being awarded for high achievements. I have advanced technical skills with customer care and Information technological assistance (help desk/Deskside support). These skills have allowed me to obtain raises as well as multi - task on more than one skill when needed.

TECHNICAL SKILLS:

VPN(2years), Microsoft Office 2007, 2010, Office365, Window XP, Window 7, Fedora Red Hat Linux, Maximo Programming(visual basic), Database Management, Software Troubleshooting, Technical Desktop Support, Printer/Laptop/Hardware Maintenance, Active Directory Services, Proxy(4 years) resetting password and disabling accounts, Remote Desktop Support, LAN/WAN, Unix commands Scripting basics, application support, Sharepoint

PROFESSIONAL EXPERIENCE:

Confidential, Schaumburg, IL

Help Desk support

Responsibilities:

Inbound call center assisting Panasonic computer users with accessing VPN by providing emergency tokens, user login and password enabling, trouble shooting internet connectivity issues and proxy issues.
Provided assistance via remote access to troubleshoot user computer.
Application support for lotus notes and installing Office 365
Resolve basic issue with LAN/WAN, Create tickets thru Maximo to deskside support for further support other than hardware

Confidential, Naperville, IL

Customer Service

Responsibilities:

Inbound calls assisting customers with questions about their warranties (billing, coverage, repairs, crediting bills etc.).
Inbound/outbound Sale calls encouraging customers to buy different warranties for services around their homes.

Confidential, Chicago, IL

Customer Service/Collection Specialist/Help Desk/Deskside support

Responsibilities:

Trouble shoot software/hardware issues with desktop, Enabling and resetting passwords, installing Microsoft office
Made outbound calls providing customers with detailed information to complete application process for loan
Inbound/outbound calls collecting past due balances from customers who have not made payments in 30 days or more.

Confidential, Westchester, IL

Referral Specialist/Medical Coding

Responsibilities:

Receive incoming calls to assist with clients/Doctors/Nurses with authorizing patient radiological exams,(MRI, CT, CTA, MRA)
Coding clinical information using ICD-9 and CPT coding to verify patient medical exams

Confidential, Northlake, IL

Outbound Sales/Help desk/Deskside support

Responsibilities:

Responsible for making outgoing calls to customers rescheduling and Requoting sales appointment
Deskside support Administrative duties: resetting, disable/enable user password
Run updates to insure system software current

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Help Desk Support Resume

Schaumburg, IL

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