SUMMARY:

• Having over seven years of experience in the Information Technology field and six years experience in the mobility management field, 4 years experienced in Accounting.
• I am well versed in the latest computer and mobility technology and all of the computer processes and software applications listed.

• ITSM (Frontrange software) Incident management software
• HEAT Ticketing System
• Brief familiarity with Remedy Ticketing
• Windows Active Directory
• Various versions of Blackberry software Operating Systems and Desktop Manager
• All legal applications to include: Imanage, IPLink, MacPac, DocXchange, Workshare Protect, DeltaView and more.
• Extensive experience with the Microsoft Office Suite (Office 97 through Office 2013)
• Microsoft Outlook
• Various Symantec utilities to include: PCAnywhere, Norton Ghost, Symantec Anti - Virus, Symantec Endpoint Protection, Norton Anti-Virus, Norton Utilities, and more
• Alteris Imaging software RightFax desktop and server software
• SMS Remote Utility Software
• MozyPro backup software
• A+ Certification Course 802
• Exchange Server BES, Blackberry Administration Service BAS
• Mobile Device Management Device (MDM), Mobile Iron Console iPhone, Mac PC, iPad
• Active Directory (AD)
• Outlook 2010, Outlook 2013
• Exchange Server
• NetWix (Unlock Account)
• 365 Office
• Citrix
• Windows 7 & Windows 10
• SharePoint

PROFESSIONAL EXPERIENCE:

Confidential, Reston, VA

Mobility Tech/ IT Helpdesk Support Analyst

Responsibilities:

• Unlock clients VDOT employees account lock out using Active Directory.
• Break/fix issues including analysis and repair of connectivity, software and hardware as well as access requests, equipment configuration quality control, software installation and upgrades.
• Provided direct End user support via phone and email. 60-80 calls per day answered.
• Log all helpdesk interactions in Service desk software systems identify, prioritize, and escalate support tickets requiring urgent attention.
• Maintained Support of product hardware and software deployment including installing, upgrading and supporting IT systems.
• Installed and configured authorized software on approved work stations.
• Troubleshoot all Microsoft Outlook issues.
• Reimaged new laptop and updated memory on Lenovo laptops with Confidential security features.
• Inserted and repaired drivers in laptops.
• Used remote tool to repair software issues from end users that were either working out of the office.
• Primary (POC) for Verizon Wireless Phone Plan, and device ordering process.
• Used VEC - Verizon Enterprise Center to device and put all lines on the appropriated plans.
• Activated devices (Phones, Samsung Galaxy, Droid) once devices arrived for end users.
• Billed each device to the correct end user cost center code.
• Reviewed Bill monthly with manager to ensure billing codes were allocated correctly.
• Provided a daily updated of trouble tickets assigned to manager for monthly reporting.

Confidential, Rosslyn, VA

IT Mobility/Video Conference Coordinator/ Help Desk Analyst

Responsibilities:

• Troubleshooting various issues with Blackberries and users not receiving emails, address book replication/duplication, upgrading of devices and Desktop Manager Software. Setup of Blackberry accounts on the Blackberry Exchange Server and assigning the various IT policies to their devices as appropriate
• Various versions of Blackberry software Operating Systems and Desktop Manager
• All legal applications to include: Imanage, IPLink, MacPac, DocXchange, Workshare Protect, DeltaView and more.
• Extensive experience with the Microsoft Office Suite (Office 97 through Office 2013)
• Extensive troubleshooting of iPads and iPhones to include the setup of wireless and setup of connections to active sync of exchange email and calendar
• Responsible for end users office infrastructure and services.
• POC for Windows 7, Windows 10 based desktop, and laptop support and updates.
• Provide Administration to End users utilizing user accounts, AD, and security permissions and groups rights.
• Knowledge and strong understanding of firewall, and VPN Technologies.
• Assisted with WIFI VPN Technology in Corporate environment.
• Install and troubleshoot local printers in corporate environment.
• Knowledge of removing system viruses, malware and spyware.
• Help Desk Operation Daily ITSM incidents and request reporting.
• Laptop and Desktop Computer Reimagining.
• Experience maintaining SOP, SIP, and SLA daily Operation Procedures.
• Monitor Daily tickets and Mailbox and Resolve daily issues.
• Quartering Audit of Wireless Plans.
• Unlocked Clients Account lock out issues, and Network Account Password Reset.
• Review all Mobile plans for addition cost savings, roaming trends, plan modifications with each carrier and business reporting.
• Mobile Engineer operation of the Mobile Iron module.
• Mobile device termination, deactivations when employees leave the firm.
• Complete mobility orders, and budget tracking, and vendor managements.
• Trial and test new mobile equipment to confirm that no security risk on Carlyle network.
• Provisioned, ordered, cancelled, and issued all Blackberry and Mobile Devices from all wireless carriers Verizon, Confidential Mobile, and Confidential & Confidential .
• BES (Blackberry Exchange Server) Administrator/Mobile Iron
• Provisioned and setup blackberry, iPhone, iPad, and Androids Devices to the network exchange.
• Video Conference Administrator
• Connect VC via Point to Point or three way connection VC and audio participation via BT (British Telecom)
• BES administration and provisioned the new mobile device management solution, and supported Service Desk and Phone support.
• Cross trained Customer Service Team on troubleshooting Mobile, Blackberry Administration issues.
• Worked closely with engineering team for workarounds, developments, and solutions involving active sync and Blackberry Exchange Server.
• Keep Management abreast of mobile device software updates and upcoming hardware products.
• Supported End to End Service for users daily with opening and closing out tickets in the HEAT application.
• Followed up with all customers to ensure outstanding service, and resolution to all trouble tickets issued.
• Set-up office desktop phones, and programmed extension once phone was set up.
• Assisted in office moves completing desktop computer, and desk phone disconnection, and reinstallation.
• Setup monthly excels spreadsheet reports of employee wireless bills for all carriers and submitted to Accounting to process for payment.
• Work with business users and managers to document and analyze workflows that will be automated in SharePoint.
• Assist other developers, analysts, and designers in conceptualizing and developing SharePoint solutions.
• Provide expertise and support to end users and other members of the IT support team.

Confidential, Washington, DC

Accounts Payable

Responsibilities:

• Process Daily Time and Expense Reports in Elite Software
• Maintained accurate entries in Elite Database processing.
• Completed full cycle check processing for expense reports.
• Audited expense reports from final Elite report to make sure all data entry matches the original Confidential &E report.
• Mailed expense checks to employees in the entire law firm.
• Pull daily Expense Reports for Management team for auditing purposes.
• Filed all expense reports in the appropriate order.

Confidential, Reston, VA

Invoice Specialist/Project Accountant

Responsibilities:

• Maintain all billing related information in the Oracle System
• Prepares month-end accruals of expenditures.
• Prepares monthly reconciliations from our AR report, which are used to summarizing monthly transactions and preparing statements, and reports for the monthly budget.
• Responsible for reconciling the A/R sub ledger to the General Ledger
• Maintain all billing related information in the Oracle System
• Work with Project Managers in following up with clients on billing queries and collections
• Some data entry of invoices, as volume dictates, to assist team.
• Coordinates and follows-through on obtaining request for approvals & verifying account coding.
• Prepares month-end accruals of expenditures.
• Maintains weekly A/P aging so financials accurately reflect invoices received on a weekly basis
• Created invoices for vendors and suppliers to process for payments in Oracle database.
• Organized daily invoice drafts, and approvals, and invoices on (G) drives for company records.
• Spoke daily with other billing departments in San Diego, CA concerning monthly billing statements.

Confidential, Washington, DC

IT Inventory Group/Wireless Support Team/AP Processor

Responsibilities:

• Log vendor invoices into Quicken Database.
• Maintain Purchase Orders in HEAT database.
• Maintain (BCP) Business Continuity Planning in Citrix for New Employee Directory set up, and Calling cards.
• Follow-up on vendor payment issues through to conclusion;
• Work with U.S. wireless carriers to resolve user Blackberry issues.
• Research and resolve issues associated with telecommunication invoices.
• Trouble shooting Blackberry phones for Employees.
• Distribute new Blackberry phones to new employees.
• Help maintain department process and procedure documentation.
• Provide general administrative support as requested (moderate copying/filing/faxes, etc.)

Confidential, Herndon, VA

Senior Consultant / Accounting Analyst

Responsibilities:

• Proactively ensured that payments to vendors were made in a timely and accurate manner, while effectively minimizing risk and controlling costs incurred by the Firm.
• Duties included, but were not limited to: monthly account reconciliations, auditing and processing vendor invoices, and reissuing checks.
• Assisted in the testing, and implementation of a new accounting workflow system currently being used by the Vendor Payables Department.
• Primary contact for PO vendor My Biz Office processing. Prepared adjustment invoices, voids, and provide support to vendors, including payment status.
• Appointed to various internal projects with goals/results that have directly affected cost and time savings in finding/creating efficiencies in the finance organization.
• Trained new employees on database, and proper procedures for processing invoices correctly, in compliances with government bylaws.
• Audit and Process Non Purchase Orders, and Purchase Orders Vendor invoices in the alphabetical range A thru Z.