Desktop support Technician Resume

OBJECTIVE:

Seeking a position of Desktop Support Technician which will require me to utilize my exceptional computer skills, abilities and experience in the help desk field to ensure the company’s success

SUMMARY:

15+ years experience in Desktop and Lan support field
A+, Network + Certified
Highly skilled in troubleshooting hardware, software, LAN, WAN and operating system issues
Strong command over Microsoft Server 2003,2008: active directory, exchange
Excellent computer software and hardware installation skills
In - depth knowledge of branded and non-branded PCs, laser printers, laptops, and peripherals and bar-code scanners
Proven skills in Windows XP,7,8 Microsoft Office 2007/2010 and Antivirus software
Installation: All kinds of hardware (Branded and non-branded), windows, software, applications and antivirus
Operating Systems: Windows, Linux and Macintosh
User Account Management and Training

AREAS OF EXPERTISE:

Application testing
Equipment maintenance
Hardware support
Software configuration
Anomalies identification
Patches installation
Server images building
Help desk support
Multiple applications support
Ticketing system: service-now,remedy

WORK EXPERIENCE:

Desktop support Technician

Confidential

Responsibilities:

Give systems, network and Internet support to users
Supervise other technical support workers
Provide advice and training to users
Troubleshooted and resolved desktop support and network issues
Maintained the up to date operating procedures inside the IT department
Created user accounts and managed access control of desktop and Network applications imaging, setup and deployment of PCs and severs

Desktop Support Tech

Confidential

Responsibilities:

Providing desk - side and remote support to hospital and 20+ satellite sites for the following:
Tier-2 level support for all IT hardware including desktops, laptops, thin clients, tablets, scanners, webcams, mobile handhelds, and network/local printers.
Proactively check the Service Desk queue t hrough ITIL based application, Service-Now, for open tickets so Break Fix and IMACS are resolved in a timely manner to reach client SLAs and customer satisfaction goals.
Use of Bomgar, Remote Desktop Protocol, email, and telephone to remotely assist end users on computer related problems, such as hardware issues and application malfunctions.
IT asset management (monthly staging audit) and managing asset record updates and asset status is correct for all asset tagged devices in Ministry.
Perform site surveys for new site acquisitions for future migration and go-live projects.
Provided help and support with XP to Windows 7 migration throughout the Ministry:
Discovering and locating devices and surveying current configuration settings.
Imaging of devices, install/configuration of software, and other configuration settings.
Transfer EU s data and profile settings from old PC to new PC. Test and verify with EU to ensure that migration was completed successfully.
Follows predefines procedures and tasks in everyday activities.

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