Field Service Technician II Resume Lansing, MI - Hire IT People

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Lansing, MI

Field Service Technician II

Responsibilities:

Provide technical assistance, support, and advice to end users for hardware, software, and systems.
Provide hands-on technical assistance to business and technical users.
Investigate and resolve computer software and hardware problems of users.
Serve as a contact for level 2 support.
Serve as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.
Determine whether the problem is caused by hardware, software, or system.
Answer questions, applying knowledge of computer software, hardware, systems, and procedures.
Talk with technical and non-technical co-workers to research problem and find a solution.
Ask user with problem to use the telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
Experience with a variety of call-tracking software and systems.
Read trade magazines and engages in independent study to maintain current industry knowledge.
Follow quality standards, and displays strong customer service skills.
Ability to work in a team environment.
Complete assigned tasks.
Strong communication skills; both written and spoken
Call software and hardware vendors to request service regarding defective products

Confidential, Muskegon, MI

Technical Helpdesk Service Representative

Responsibilities:

Repair and Maintenance of printers and print equipment from multiple manufactures
Customer service and support for network and workstation printers
Operated information systems through input devices and understanding of the detailed written and oral instructions.
Respond to customer support request and ensure they are resolved quickly, accurately, and professionally
Track and update service calls in a log and /or helpdesk application
Maintain accurate device inventory
Ability to explain instructions and guidelines to others effectively and known so many techniques were used to operate mainframe computer systems and peripheral equipment.
for end users and troubleshoot devices as needed
Provide 24/7 on-call rotation and regional territory coverage for multiple locations

Confidential, Mount Pleasant, MI

Desktop support Technician

Responsibilities:

Field client phone calls, emails and create tickets
Ensure all tickets are updated with accurate information
Resolve Tier 1 and Tier 2 level tickets
Ability to identify and resolve problems associated with operating system malfunctions.
Performed the most complex information technology technician assignments.
Escalate tickets to appropriate escalation queue when needed
Communicate technical issues and resolutions with clients in business terms.
Train and mentor new employees as needed to ensure their success on team

Confidential

Information Technology Specialist

Responsibilities: