We provide IT Staff Augmentation Services!

Workstation Desktop Support Resume

4.00/5 (Submit Your Rating)
Hire Now

SUMMARY:

Experienced Desktop Support and Help Desk Technician with extensive experience in the healthcare industry. Self - starter with strong diagnostic abilities who is equally effective working on self-managed projects or in a team environment. Effective communicator with strong organization skills who enjoys a challenge.

TECHNICAL SKILLS:

  • HP Openview /Unix
  • MS Exchange 2000
  • Scopus /Windows
  • Netcool /Unix
  • McAfee Antivirus
  • Netscape /Windows and Unix
  • Pine /Unix
  • Citrix Client (ICA)
  • Remedy /Unix
  • PCAnyware
  • MS Office 97/2000
  • PIX Firewall /Cisco
  • Mozilla
  • CableData
  • Primus
  • Windows 9x, NT, 2K, XP professional
  • Novell Network / Printers
  • Groupwise 6.0 & 6.5
  • Symantec Corporate Antivirus
  • Norton Ghost Imaging Software
  • Sun Systems/Unix WorkStation Experience
  • Active Directory
  • Linnux Redhat 8, 9 and Fedora
  • Cascade Switch Troubleshooting Application
  • Remedy Ticketing Application
  • Netcool & Rover Monitoring Application

PROFESSIONAL EXPERIENCE:

Confidential

Workstation Desktop Support

Responsibilities:

  • Provide support as a Help Desk Specialist
  • Troubleshoot communication barriers between doctors and nurses
  • Diagnose and resolve technical hardware and software issues
  • Assist users in resolving equipment-related problems with information systems
  • Provide microcomputer support to users
  • Install and perform minor repairs to hardware, software, or peripheral equipment
  • Answer user inquiries regarding software or hardware operation to resolve problems
  • Reset passwords and create/delete, or modify Windows users accounts in Active Directory
  • Resolve computer system problems for clients via telephone documentation
  • Troubleshoot computer hardware and software issues
  • Work on iPhone, iPad, and Mac computers as well as Windows based devices such as Android phones and tablets
  • Troubleshoot VPN communications and mobile devices such as phones and tablets
  • Monitor computers for viruses
  • Reimage computers and install software systems
  • Provide support and training for McAfee applications

Confidential

Senior Help Desk Technician III

Responsibilities:

  • Answer all incoming IT calls and log Remedy tickets
  • Resolve problems on first contact or transferred ticket to correct IT department
  • Perform maintenance rounds and prepare all IT equipment for doctors and nurses for the next day
  • Support, troubleshoot and repair all WYSE devices, personal computers, printers, portable devices and peripheral computer equipment
  • Troubleshoot and support all network connectivity problems with LAN and Wi-Fi
  • Administer, troubleshoot and upgrade software and hardware for STAR, PLUS, EPRS, ECW, CITRIX and Confidential millennium applications
  • Support KRONOS payroll application and hardware (ID badge scanners)
  • Troubleshoot large outages with conference/bridge phone calls to all IT departments involved
  • Support Cisco telephony pager and voicemail administration of accounts
  • Perform VOIP desktop phone system repairs and transfer Remedy tickets to Telecommunications group
  • Coordinate repair of IT equipment with Research, Laboratory, Radiology/MRI departments
  • Support training and proper use of healthcare applications with end users during changes or updates (referred to as Go-Live events)
  • Work with NOC (Network Operations Center) to troubleshoot datacenter issues or outages and equipment upgrades
  • Assist with XP migration from Windows 95, 98, and 2000 to XP PRO
  • Coordinate various virus removal projects
  • Troubleshoot and install software such as Groupwise, Citrix, Remedy, Thin Client, Novell, Symantec anti-virus corporate edition, E-works, Project 2003, Visio, Crystal Reports, MS Office suite
  • Utilize Norton Ghost for imaging and creation of new images
  • Troubleshoot/trace network related issues
  • Install all PC hardware
  • Configure network printers and queues
  • Provide Level 3 support via desk side or phone
  • Install and configure Palm and Intellisync software

Confidential

Technician III /Consultant

Responsibilities:

  • Assist with XP migration from Windows 95, 98, and 2000
  • Coordinate various virus removal projects
  • Troubleshoot and install software such as Groupwise, Citrix, Remedy, Thin Client, Novell, Symantec anti-virus corporate edition, E-works, Project 2003, Visio, Crystal Reports, MS Office suite
  • Utilize Norton Ghost for imaging and creation of new images
  • Troubleshoot /trace network related issues
  • Install all PC hardware
  • Configure network printers and queues
  • Provide Level 3 support via desk side or phone
  • Install and configure Palm and Intellisync software

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship