Help desk technician Resume Auburn Hills, MI - Hire IT People

SUMMARY:

To obtain positions in the field of Information System Management with my computer skills and professional customer service qualities.

SKILLS:

Remedy ticking system
Android, IOS
Technical Troubleshooting •Software Installs •LAN Connectivity• Problem Diagnosis
Phone & Online Support •User Training/Support •Customer Service
Complaint Handling
Bilingual - English & Bangla
Able to type 64 words per min
Data Entry Experience
Microsoft Office

WORK EXPERIENCE:

Confidential

Help desk technician, Auburn Hills, MI

Responsibilities:

IT Technical Support. Formatting hard drives. Fixing cpu /printer issues and support.
Helping the user with any hardware or software issues
Updating/installing computers with new software
Keeping all computers updated and clean unused data
Inventory for all computers/laptops, data entry
Imagining New Devices
Create/ Edit User Accounts
Purchase orders through Confidential

Confidential

Student Assistant, Detroit, MI

Responsibilities:

Confidential

Helpdesk Agent, Southfield, MI

Responsibilities:

Helpdesk Agent. Trouble shooting customers issues and if necessary take over cpu.
Reset/ Unlock passwords & accounts on Active Directory
Used Remedy ticketing system
Remoted into user’s computer to troubleshot issues
Helped users step by step how to resolve the issue via phone
Managing incoming calls/voicemails/emails
Assured customer received the best customer service and was satisfied
Oracle resets