Help Desk Analyst Resume Alexandria, VA - Hire IT People

EMPLOYMENT HISTORY:

Confidential

Help Desk Analyst, Alexandria, VA

Responsibilities:

Provided hardware/software technical support including installation.
Setup, configured, trouble - shot, diagnosed, provided maintenance, and repaired PCs, printers and peripherals.
Troubleshot and supported operating systems (i.e. Windows NT/2000/XP/Vista/Windows 7) and mainstream /Commercial-Off-The-Shelf (COTS).
Assisted with the configuration, pin reset, resync, deactivation and reactivation of the RSA SecureID Two-Factor Authentication Security Token Key Fob.
Demonstrated troubleshooting skills for proprietary hardware/software in an environment similar to Confidential .
Assisted with providing analysis and recommendations for information technology requirements in various information technology fields to include, but not limited to, Helpdesk, Server Administration, Network Management, Security and Desktop Support.
Supported a large-scale government customer while interacting with clients on the phone system.
Utilized System Center Configuration Manager (SCCM) tool.
Utilized required Windows 7 and MS office 2010 experience.

Confidential

Desktop Support Technician, Washington, DC

Responsibilities:

Interpreted problems and provided technical support for hardware, software, and systems.
Evaluate software programs.
Completed PC Deployment and Windows XP to Windows 7 Migration.
Installed and troubleshot Microsoft Outlook, Exchange, Word, Excel and Active Directory for users.
Performed PC and laptop trouble shooting, and ghosting and applications installs to support the U.S. Treasury Department.
Kept detailed documentation pertaining to the process
Purchased, received, tracked, and maintained hardware equipment.
Completed 3-5 PC Refresh per day which includes software configuration, setting up user on the domain and reimaging and Troubleshoots basic software errors.
Installed and supported Attachmate Confidential terminal emulation software onto desktops.
Packaged Attachmate Confidential onto installs for desktop and laptop computers.
Assisted with troubleshooting the Confidential Host Sessions per the Confidential Altiris push over the network.

Confidential

IT Senior Desktop Support Technician, Arlington, VA

Responsibilities:

Provides customer or technical support by collecting trouble tickets, analyzing issues, carrying out solutions, escalating issues, and tracking to completion.
Experienced with supporting IT desktop infrastructure (Dell, Windows XP) and minor server related issues.
Collected Desktop inventory, decommissioning unused asserts, setting up, configuring, imaging and deploying PCs, laptops, printers and other desktop IT assets, performing data transfers, recovery and setup, assisting end users, managing user accounts and Active Directly integration
Troubleshooting User account, access and security issues
Provided excellent customer service skills, motivated, detail oriented and process driven