SUMMARY:

• 12 years Confidential Veteran seeking a project administrator position
• Currently enrolled in a Public Service /Public Health Master’s degree program
• Broad knowledge and experience in military and private industry healthcare

• Proficient with scheduling appointments and managing schedules in MS Outlook
• Experience with writing business proposals
• Proficient in MS Office 2010 and 2013
• Proficient in using MS Excel 2010 to create spreadsheets
• Experience in creating and maintain database
• Experience with creating databases using MS Access 2010
• Proficient with using Windows 7, 2010 and 2013 Operating Systems
• Knowledge with how to identify Malicious Code and Information Assurance Concepts
• Excellent communication skills, both written and verbally
• Detail - oriented to carry out day-to-work task

PROFESSIONAL EXPERIENCE:

Confidential, Frederick, MD

Helpdesk Analyst/Asset management assistant

Responsibilities:

• Management and documenting new laptop inventory using a spreadsheet on Sharepoint
• Document service work within Enterprise Remedy ticketing system
• Educate user how to remote into their computers through VPN and Cisco Anyconnect
• Communicating with clients, supervisor and colleagues using Outlook email, and phone calls on getting existing computer issues resolved
• Active Directory Administrator, responsible for creating new user accounts, resetting passwords
• Assisted with organizing the weekly teleconference IT team meetings

Confidential, Washington, DC

IT Support Associate

Responsibilities:

• Managed local and International public health meeting using video conference Polycom equipment
• Coordinated and scheduled appointments for end-users to repair their computers
• Maintained the inventory of computer and audio equipment with a Excel spreadsheet
• Schedule and updated the Outlook calendar with upcoming meetings and use of conference room
• Installed Microsoft Office 2013 on laptop and desktop computers
• Negotiated with outside vendors for ordering and delivering products to the office
• Installed and troubleshooting Windows 7 and MS Office 2010 suite
• Determining and Implementing System Improvement

Confidential, Germantown, MD

IT Help Desk

Responsibilities:

• Conducted Office 2013 Migration with manual and SCCM installation
• Provided end user support via phone, in person and remotely
• Documented service in Service Now ticketing system

• Educated end users on new features and functions of MS Office 2013
• Researched software applications
• Configured laser networking printers

Confidential, Gaithersburg, MD

Independent Consultant

Responsibilities:

• Perform in-home and both at trade show cooking demonstrations
• Market and sell high quality kitchen tools and accessories
• Maintain business expenses and revenue logs
• Develop and maintain current client base of 50 individuals and organizations, including public and private schools, churches and civic organizations
• Provide customer service in person, over the phone and email
• Developed and trained new consultants about the how to get their business started

Confidential, Bethesda, MD

Surgical Technician

Responsibilities:

• Provided the surgeons with support in various surgical procedures
• Performed daily equipment checks to ensure proper functioning prior to surgery
• Collaborated with nurses and surgical team members in order to set up for surgery

Confidential, Bethesda, MD

Volunteer

Responsibilities:

• Configured laser printers on network desktops and laptops
• Imaged computers to install Windows 7 and Confidential medical software (EPIC)
• Reset end users’ passwords and computer access

Confidential, Rockville, MD

Business Associate

Responsibilities:

• Manage sales, transition and delivery of company’s products and services.
• Coordinate with internal teams to develop and implement new marketing and sales strategies
• Inform senior management on new product features to meet current and future business needs
• Identify and qualify new customers based on company’s business model and guidelines.
• Maintain a database of potential customer’s contact numbers and emails
• Work closely with internal team to deliver business services with high level of customer satisfaction

Confidential, Gaithersburg, MD

Tax Associate

Responsibilities:

• Meticulously prepared taxes for small businesses, head of household, and parents with children in college
• Educated clients about how to reduce taxable income and to annual tax law changes
• Retained over 30% of my clients for over 5 tax consecutive tax years
• Acted as liaison among stakeholders in order to understand the structure, policies, and perations of an organization, and to recommend solutions that enable the organization to achieve its goals
• Acted as liaison among stakeholders in order to understand the structure, policies, and perations of an organization, and to recommend solutions that enable the organization to achieve its goals

Confidential, Washington, DC

Surgical Technician

Responsibilities:

• Set up operating room table and equipment using sterile technique
• Assisted with positioning patient onto operating room table
• Assisted surgeon with various surgical procedures
• Ensured patient safety was not being compromised throughout their entire time inside the operating room

Confidential, Lanham, MD

Surgical Technician

Responsibilities:

• Set up operating room table and equipment using sterile technique
• Assisted with positioning patient onto operating room table
• Assisted surgeon with various surgical procedures

Confidential, Biloxi, MS

Surgical Technician

Responsibilities:

• Documented patient health history and physical screening
• Perform data entry for patients’ Confidential -9 codes for the providers to track patient care workload
• Administered various eyes drops to patient for visual eye screenings
• Scheduled patient follow-up appointments using computer appointment software