SUMMARY:

• Seeking an IT Computer Support Specialist position in the IT Computer Support department which will allow me to utilize my exceptional IT Professional support, troubleshooting and problem solving skills.
• Over 10 years of hands - on experience in Computer Support, and Network Support for computer hardware and software
• Trained and guided co-workers through problems or in state-of-the-art computer skills with minimal learning curve on new skills or technology

KEY COMPETENCIES:

• Technician/Helpdesk as a Level 3 Technician and Level 1 Helpdesk (Local and Remote sites)
• Physical computer repair, operating system (OS) and configuration
• Troubleshooting, functionality and setup, add/correct employee program access, in SMS, if necessary
• Network Technical Support Help Desk & Customer
• Support PC Installation/Repair PC Technician/Specialist
• Third - Level PC Support System Upgrades / Conversions
• Escalation Resolution Customer Service Phone support

TECHNICAL SKILLS:

Networking: TCP/IP, Confidential, FTP, DNS, Network cabling, IP Addresses and Wireless, Confidential and Linksys Routers and Switches, DSL and cable modems, Belkin Wireless Routers, Network cards

Software: VMWare Player, Remedy, Peregrine, Run Advertised Programs , VNC , Ultra VNC, VPN, Systems Management Software (SMS), Terminal Services Client (MSTSC), Microsoft Office Professional 1997-2013, Norton Anti-virus, Norton Ghost, Multi-Network Manager , IBM Personal Communicator, Lotus Notes , ACSR/CSG, DRUM, CSR Admin, Homeworld, List Management Tool , Fedora, SQL Enterprise Manager, Easy Recovery , Zone Alarm , Adobe Acrobat Elements, Attachmate Extra , WRQ Reflections

Operating Systems: Linux OpenSUSE, Microsoft Windows ’95, ’98, 2000, XP, Vista, 7, 10, basic Server Administration and NT 4.0 Server, and DOS 3.2 - 6.22

Hardware: Confidential, IBM, Compaq, Dell, and Gateway

Programming: Microsoft Visual Basic, COBOL 2, RPG 3

PROFESSIONAL EXPERIENCE:

Confidential, Saint Louis, MO

Responsibilities:

• Sell Electronic merchandise to Members by explaining prices, features, capabilities, etc. for electronic merchandise.
• Maintain the Sales Floor in the Electronics area by properly zoning the area, arrange and organize merchandise.
• Maintain merchandise presentation by stocking merchandise, sign and price merchandise appropriately.
• Acknowledge and Engage the Member, identify their needs, assist with purchasing decisions, locate merchandise, and resolve issues and concerns.
• Handle, move, and display goods. Maintain in-stock levels. Report low in-stock levels. Use inventory tools and equipment.
• Ask questions in order to understand Associate and Member needs. Exceed Associate and Member expectations.
• Enter and locate information on computer, including hand-held computers
• Maintain safety of Facility by following all safety standards, procedures, and guidelines. Follow proper forklift spotting procedures.

Photo Center Specialist

Confidential

Responsibilities:

• Provide Photo products and services to Members by assisting with purchasing decisions, selling, selecting images, and completing order forms. Process film/digital images, operate, and demonstrate Photo equipment.
• Acknowledge and Engage the Member, identify their needs(Asks questions in order to understand Associate and Member needs, help Members with their photo needs), locate merchandise when asked, resolve issues and concerns. Exceed Associate and Member expectations.
• Operate cash registers or related equipment, process Member purchases, payments, returns, refunds, and complete Member sales in a timely manner.
• Maintain the Photo area by stocking merchandise, sign and price merchandise appropriately, zone the area, and display Photo Center products.
• Handle, move, and display goods. Maintain in-stock levels. Report low in-stock levels.
• Report Photo Center complaints, shrink issues, and problems with products, services; and follow the escalation Process.
• Read and visually verify information.
• Visually inspect equipment, locates merchandise and other objects.
• Create documents and reports
• Maintain safety of Facility by following all safety standards, procedures, and guidelines. Follow proper forklift spotting procedures.

Confidential, Saint Louis, MO

Migration Technician

Responsibilities:

• Migrate dispatch vans to Windows 7 and update other software
• Dispatch to offsite locations to repair computers and printers
• Refresh approximately 200 Thin-Client terminals to Full computer system

Confidential, Saint Louis, MO

Printer Installation Technician

Responsibilities:

• Resolved level 3 tickets in MAXIMO / CA Service Manager put in by the help desk
• Update image on WYSE devices (terminal):
• Wyse device manager
• Relocate and troubleshoot computers as directed
• Upgraded computer workstations to newer enhanced models
• Back-up old computer workstation data as needed
• Install new computer system
• Assemble new workstation
• Inventory computer rooms consisting of 60,000+ computer items using hand-held scanner
• Upgraded networked printers to newer enhanced models
• Verify new printer working
• Troubleshoot as necessary
• Determined needs for change-over from Confidential systems to American Dental Partners (ADP)
• Replaced Confidential hardware with ADP hardware: Terminal Server, Router and Switch

Desktop Support

Confidential

Responsibilities:

• Work in setting-up brand new Confidential Bureau office in three locations.
• Stage & setup new equipment throughout office
• Cable setup for all office jacks into Confidential switch
• Test new equipment

Tier 3 Remote Helpdesk/Desktop Support Analyst

Confidential

Responsibilities:

• Supported 5000+ internal and remote employees with operation of their workstations with 100% resolution
• Troubleshooting connectivity issues using internet explorer and MS/DOS
• Performed tier 3 support and escalation point for tier 2 advanced support for one or multiple systems

Confidential

Associate Field Engineer

Responsibilities:

• Maintain restaurant pos systems in order to keep site running at "full capacity"
• Site base: approximately 60+ locations in 150+ mile radius
• Troubleshoot and repair as needed

Computer Refresh/Rollout

Confidential

Responsibilities:

• Replaced, configured and setup new workstation equipment
• Setup approximately 100+ new workstations in national ongoing project

Confidential, Saint Louis, MO

Desktop support

Responsibilities:

• Replace / relocate computer workstations as assigned

Confidential, Saint Louis, MO

Enterprise Security - Security Coordinator

Responsibilities:

• Process digital millennium copyright act ( Confidential ) tickets (approximately 125-150 per day)
• Click and validate dynamic host control protocol ( Confidential ) logs conform to normal specifications
• Handle inbound Confidential phone calls
• Educate and present solutions to caller to avoid future infringements

Confidential, Saint Louis, MO

Responsibilities:

• Install, connect and power-up components on the primary fixture
• Install necessary software updates, drivers to all input stations
• Confirm and test various methods of input for all stations (card readers, scanner, CD drive)

Confidential, Hazelwood, MO

PC technician/Helpdesk Analyst

Responsibilities:

• Troubleshooting as needed for an Confidential
• Handle MS office and windows issues for users located at the clinics

Confidential, Billerica, Massachusetts

Installer

Responsibilities:

• Perform office review and network equipment replacement procedures
• Troubleshoot and resolve problems that arise during installation

PC Refresh Technician

Confidential, Saint Louis, MO

Responsibilities:

• Inventory and replace outdated computers
• Troubleshoot and resolve problems that arise during refresh

Technician

Confidential, Saint Louis, MO

Responsibilities:

• Locate all POS machines with issues/problems
• Clean magnetic card reader, keyboard, test receipt printer
• Replace pieces and troubleshoot as needed