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Technical Specialist Resume

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Atlanta, GA

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SUMMARY:

To collaborate with a well - respected organization that will profit from my comprehensive customer service experience, including sales, technical support, and payment processing.

EXPERIENCE:

Confidential, Atlanta, GA

Technical Specialist

Responsibilities:

  • Analyze and design solutions to networking issues.
  • Provide technical support to other departments.
  • Troubleshoot, diagnose and solve issues with both hardware and software.
  • Achieve 18% resolve rate per month

Confidential, Lawrenceville, GA

Customer Service Representative

Responsibilities:

  • Trained and managed multiple employees and achieved significant improvements in their productivity.
  • Resolved customers' service and billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Successfully handled money with daily transactions.
  • Restructured and improved sales floor.
  • Conferred with customers by telephone and in person in order to provide information about products and services.

Confidential, Suwanee, GA

Customer Service Representative

Responsibilities:

  • Examined merchandise to ensure correct pricing and display, and that it functioned as advertised.
  • Observed and evaluated workers' performance.
  • Resolved complaints and answered questions of customers regarding services and procedures.

Confidential, Buford, GA

Customer Service Representative

Responsibilities:

  • Provided customer service in self-service store.
  • Answered questions from and provided information to customers about merchandise for sale.
  • Obtained merchandise from stockroom when merchandise was not on floor.

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