Technical Support Specialist Resume

SUMMARY:

I am an information technology professional with several years of experience analyzing and developing business applications. I have experience in all phases of the application development life cycle including project planning, functional requirement gathering, technical specification design, systems development, test plan development, testing, training, implementation, production support, and general maintenance.

TECHNICAL SKILLS:

Languages and Software: COBOL, COBOL II, FOCUS, SQL, PL/SQL, Crystal Reports, PERL,TSO/ISPF, JCL, CICS, IMS, Spufi, QMF, Endevor, Panvalet, Change Man, Librarian, SAS, Easytrieve, File - Aid, File Manager, Lotus Notes. Intertest, Xpediter, Via SmartTest, MS Project, MS Visio, MS Power Point, Jobtrac, Intertest, Endevor, CA-7, CA-11, ChangeMan,

Databases and Operating Systems: DB2, ORACLE, IMS DB, VSAM, MVS, z/OS

Hardware: Mainframe ( Confidential 30xx)

CAREER HISTORY:

Confidential

Technical Support Specialist

Responsibilities:

Collect SMF data and generate reports for Confidential account teams to provide data collection reporting to Confidential internal as well as external customers looking to better manage their mainframe solution(s).
Collect Mainframe data specific to DASD Capacity, CPU Utilization, Tape Utilizationand System Availability.
Work with peer client measurements roles to coordinate measurement reporting and analysis.
Gather metrics data that are required to document the project work during all phases of the project, including planning, implementation, deployment, and quality assurance.
Apply, Test, and implement to Production Software new Releases and/or Maintenance.

Confidential

Software Developer

Responsibilities:

Developed and maintained complex, mission - critical applications as defined by requirements.
Prepared estimates for assigned development tasks and estimates for upcoming task order work based on new proposals and/or statements of work.
Developed, maintained, and designed models based on new/updated requirements documents.
Proficiently applied appropriate methodologies to design, code, and test, to implement and maintain systems.
Prepared, wrote, reviewed and maintained system documentation.
Participated in requirements, design, and code peer reviews.
Created and executed unit test cases.
Supported system and customer acceptance testing.

Confidential

IT Lead Analyst

Responsibilities:

Primary responsibilities included analysis, design, development, and implementation of software for the CIS (billing) group.
Completed analysis and specified requirements for medium to large systems.
Designed medium to large business systems.
Developed application programs according to the specifications defined by the project team.
Tested and Implemented Billing system applications.

Confidential

Senior Programmer Analyst

Responsibilities:

Primary responsibilities included analysis, design, development, and implementation of software for the Billing area. This included conversion of newly acquired companies, writing system and program specifications, setting up test casesdevelop requirements and work closely with the business unit.
Assumed technical lead roles in various projects such as Oracle and OS/390 / z/OS upgrades.
Converted several Acquired telephone companies from Cart/Tape media to FTP for data transmission to and from TDS.
Wrote programming specifications, including output requirements and flow charts.
Analyzed system requirements, including identifying program interactions and appropriate interfaces with affected components and sub systems.
Designed and conducted training sessions for users.

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