Help Desk Technician - Trainer Resume Tuscaloosa, AL - Hire IT People

SUMMARY:

Extensive experience with Microsoft products and operating systems such as Microsoft Office, Windows XP, Windows 7 and Windows Vista.
Experience with Unix/Linux products and operating systems such as Open Suse and Fedora
Experience with Windows Exchange Server, SQL Server, Windows 2003 and 2008 server
Basic knowledge installing, troubleshooting operating, testing, planning and configuring
Over two years of supervised experience designing, installing and configuring Local Area Networks and designing and simulating Wide Area Networks
Experience using administrative tools in Windows 2000, Windows 2003 and Windows 2008 server to create primary and back up domain controllers, create domain forests, manage users, groups and assigning right/permissions
Experience programming
Basic Knowledge of Citrix Technology

EMPLOYMENT HISTORY:

Confidential, Tuscaloosa, AL

Help Desk Technician - Trainer

Responsibilities:

Prepare material for weekly recurring classes
Conduct recurring training classes
Process new employees via new employee checklist as required
Coordinate 2 weeks shadowing schedule for new employees
Shadow with new employees before testing out
Participate in testing out new employees in preparation for floor/shift assignment
Provide weekly updates on new employee training status to management team
Work directly Knowledge Team in developing new information for team and updating other resources as required
Develop new forms and other training materials as required
Assist Technicians with operational needs daily

Confidential, Tuscaloosa, AL

Help Desk Technician Tier 1/Knowledge Analyst

Responsibilities:

Reacting to issues per resources and instructions when attempting to resolve issues or route tickets to experts if needed
Document and follow up on any assigned task through CA Service Desk Ticketing system to ensure that tickets are being resolved in a timely manner
Troubleshoot and resolve technical problems relating to software and other computer related equipment
Assisted current Supervisor with training new employees
Stand in for Current Supervisor on certain days
Creating Knowledge Documents for Technicians

Confidential, Tuscaloosa, AL

Waitress

Responsibilities:

Confidential, Tuscaloosa, AL

Customer Service Team Leader

Responsibilities:

Assisted customer service manager in supervising department, ordering supplies and handling office accounting duties.
Maintained daily schedule
Developed a pleasant shopping environment for customers