Senior Service Desk Analyst Resume Washington, DC - Hire IT People

SUMMARY:

To become an integral part of an expanding IT organization by leveraging my well rounded professional skills.

SKILLS:

Exceptional organizational skills.
Excellent professional written and verbal communicational skills.
Maintaining/Troubleshooting all aspects of desktop/server environments.
Proficient in replacing of hardware components i.e. hard drives, sound card, graphics card, server blades, etc.
Extensive knowledge of software installations for all Windows/Apple Operating Systems.
Installation/Repair/Reinstallations of all Microsoft Windows/Apple Operating Systems.
Proficient in all versions of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

EXPERIENCE:

Senior Service Desk Analyst

Confidential, Washington, DC

Responsibilities:

Responsible for providing Service Desk Level 1, 1.5 and 2 technical support remotely to all the modes of the DOT.
BMC Remedy Queue Master for the Returned Ticket queue and the Executive Help Email distribution groups.
Providing training and technical support to newly hired junior support staff on SOP’s to achieve First Call Resolutions.
Knowledgeable in the use of the Bomgar application which is used for remote support.
Knowledgeable in the use of the BMC Remedy 9 online ticketing system to document all incidents.

Tech Engineer

Confidential, Arlington, VA

Responsibilities:

Responsible for the electrical deck layout on the Confidential Residential and Office projects using a robotic Total Station.
Knowledgeable of various surveying methods including As - Builting, Stake Out, Point Measurement, Point Captures, etc.
Knowledgeable of using Occupy Point and Reference Point setup methods to capture Foresight and Backsight Control Points.
Knowledgeable of the setup and operation of the Hilti Total Station, the Sokkia Total Station and the Leica Total Station.
Knowledgeable in the use of Confidential Layout 2 and Hilti’s POS 180 Layout software.

Systems Engineer/Manager

Confidential, New York, NY

Responsibilities:

Provided technical support for all the NY Foundling's main and remote locations in and out of the 5 boroughs.
Maintenance of desktop/laptop computers, printers, time clocks, copy machines, projectors, and facsimile machines.
Troubleshoot, repair, and maintain New York State provided OCFS Connections network, computers, and equipment.
Responsible for configuring/maintaining voice/data ports/desk phones/cell phones including setting up BES accounts.
Assisted in the opening/planning/configuring of NY Foundling's new SI, BK., NM, BX and Seton Day Care locations.
Responsible for all remote site deployments of desktop/laptop computers, printers, cell phones and all related equipment.
Document all IT related activities using the Connect Wise ticketing system.
Performing weekly scheduled site visits/Handling emergency calls.

Technology Intern

Confidential, New York, NY

Responsibilities:

Provided help desk support for more than 500 users/computers in over 22 different locations.
Documented user issues and resolutions using the Track It 7.0 application.
Maintained backup tapes using Veritas Backup Exec.
Traveled to selective locations to troubleshoot various technology issues.

Glazier Assistant

Confidential, Brooklyn, NY

Responsibilities:

Performed all aspects of glass finishing including washing, polishing, frosting, sandblasting, shielding and lamination.
Installed glass windows and fastenings on high rise buildings.
Installed mirrors, glass door enclosures, glass shower doors, and tracks.
Prepared, cut, and packaged glass samples.

Confidential, Maspeth, NY

Fire Alarm/Electrical Technician

Responsibilities:

Installed main electrical panels and circuitry for assisted care facilities, hospitals and residences.
Installed, maintained, troubleshot, and inspected nurse call bell systems.
Installed, maintained, troubleshot, and inspected Internal Fire Alarm Systems including all pull stations and strobes.
Installed electrical outlets, light fixtures, switches, magnetic locks, and 12V door alarms.