TECHNICIAL SUPPORT Resume Fort Myers, FL - Hire IT People

SUMMARY:

Provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions.
Modify configurations, utilities, software default settings, etc. for the local workstation.
Assist with onboarding of new users Install, test and configure new workstations, peripheral equipment and software.
Perform timely workstation hardware and software upgrades as required.
Working Knowledge of Active Directory, Group Policy, DNS,DHCP,RAID types, A+ and NETWORK +.
Thorough knowledge of windows (Windows XP through 10, Windows Server. Strong customer service, prioritization, and communication skills.

SOFTWARE PROFICIENCIES:

Software: Microsoft Office 365 (Access, Excel, Word, PowerPoint, SharePoint) CRM (Customer Relationship Management), GoToMeeting, Cisco Jabber ERP systems such as Microsoft Dynamics, AutoCAD LT and WebEx

CUSTOMER SERVICE EXPERIENCE:

Confidential, Fort Myers, FL

TECHNICIAL SUPPORT

Responsibilities:

Provide technical support for software products, services and general instrument interfacing
Resolve and respond to customer requests in a polite, professional and timely manner
Diagnose, troubleshoot, and resolve technical hardware and software issues
Provide customers with training on Data Innovations software products
Work with cross - functional departments on resolving escalated issues
Provide on-site and remote service for Data Innovations middleware solutions
Active participant in the triage process
Proven problem solving approach
Ability to work independently
Ability to communicate highly technical concepts to people of varying level of technical competency

Confidential, Fort Myers, FL

LEAD TECHNICIAN

Responsibilities:

Team Leader for a specialized water treatment program. Responsible for the Ballast Water Program which improves the ballast water quality to meet International Maritime Organization, IMO, standards on large commercial ships
Conceptualize, assemble and built the initial prototype as well as 57 deliverable production units with 1500 plus parts
Service and repair electronic control devices, water pumps, water filtration systems, electric motors and compressors
Troubleshoot and analyze root causes of malfunctioning equipment down to the circuit board / component level
Generate reports and initiate corrective and preventative actions by following processes and procedures
Identify and placed orders for parts and materials needed to repair/improve equipment

Confidential, Orlando, FL

SYSTEM ADMINISTRATOR

Responsibilities:

Responsible for the overall functioning of hardware & software configuration installation and maintenance on Confidential ’s IT system.
Maintain secure network infrastructure and ensured optimization performance of gateways, firewalls, switches, routers and connectivity issues.
Updated and maintained departmental server spreadsheets and equipment status reports.
Identified system requirements according to end user needs; determine appropriate program solutions using current compatibility languages, scripting protocols and platforms where applicable.
Help Desk Support: Offered Tier I, II and III Help Desk Support on mostly Dell equipment, resolving more than 600+Help desk tickets within a three year period time frame. Supported computer hardware and software installation/troubleshooting and helped with related media and communications equipment setup, configuration and connectivity
Troubleshoot hardware, software and basic network issues including virus and security, e-mail and internet programs and carried out preventive maintenance as needed on computer systems
Performed light configuration and troubleshooting of IP networks and virtual LAN's
Working knowledge of audio visual equipment

Confidential, Melbourne, FL

LEAD FIELD TECHNICIAN/Computer Technician

Responsibilities:

Help Desk (4 years) Helped resolve internal customer’s problems with their Personal Computers and their connection to the local Intranet and internet.
Loaded Operating Systems and Applications.
Lead Field Technician Preformed assembly and installation on large scale Government Systems throughout the United States, managed a 4 person group during installation’s
Computer Technician Software installation, configuration, testing, documenting, troubleshooting, and deploying Computer Systems

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Technicial Support Resume

Fort Myers, FL

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