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Help Desk Analyst Resume

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Stevensville, MI

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SUMMARY:

Desktop Support Specialist with 9+ years experience in systems/network design, hardware/software troubleshooting, software training and a light background in development

EXPERIENCE:

Confidential, Stevensville, MI

Help Desk Analyst

Responsibilities:

  • Installed hardware devices including: printers, video adapters, switches, routers, RAM modules, HDDs and more
  • Trained hundreds of company employees on use of: MS Access Excel, PowerPoint, Word, Visio, Office 365 and others
  • Solved hundreds of problems involving Microsoft Windows, Office error codes
  • Developed software to facilitate printer installation on multiple computers quickly
  • Fixed problems with Windows 7 - 10 OS using everything from minor profile rebuilds to reformat, re-install of the entire OS
  • Used system logs frequently to track down bad drivers, sys files
  • Helped users troubleshoot problems with security camera systems
  • Provided friendly remote user to support to thousands of fellow employees
  • Solved cases w/problems involving multi-layer network topology, switches, routers, cabling, DNS, DHCP, Active Directory
  • Quickly resolved hardware and software cases, including hundreds where I was the first person to discover a resolution
  • Optimized Windows 7-10 computer systems for best performance to squeeze max performance out of existing systems

Software used: Visual Studio 2017/2015, MS Access, PowerShell, PowerPoint, Word, Excel, Visio, Windows 7-10, Office 365, Active Directory, XamarinTechnologies: PowerShell Scripting, MS Office (365), Visual C++, .NET, CLRWindows 10/7, TCP/IP, Ethernet, LAN, WAN, switching, routing, firewall

Confidential, Warren, MI

Administrative Assistant

Responsibilities:

  • Installed custom security camera system (remotely accessible via IP/port address)
  • Performed networking/network security/router maintenance
  • Designed LAN
  • Designed potential web interfaces
  • Completed computer repairs and software/OS installation
  • Built office computers
  • Virus removal/prevention
  • Customer service
  • Records maintenance (Physical, MS Access)
  • Billing/Invoicing and database functions (MS Access)

Software used: MS Excel, MS Access, MS PowerPoint, MS Word, Windows XPTechnologies: TCP/IP, Access DB, port forwarding, routing, firewall

Confidential

CEO

Responsibilities:

  • Hardware Reviews
  • Designed home studio audio visual setups
  • Troubleshoot audio hardware issues
  • Designed thousands of .wav sounds
  • Built dozens of computers w/water-cooling, peltier, phase change cooling
  • Overclocked countless CPUs, Memory Sticks, GPUs
  • Designed, coded, published application in Google Play Store for calculating subwoofer circuit resistances “Subwoofer Wiring Help” {C#/XAMARIN}
  • Debug software
  • Soldering projects
  • Fixed lots of computers for friends and family
  • Systems design in AutoCAD

Software Used: Image-Line FL Studio ~ 7 years

Confidential, Mount Pleasant, MI

Course Reserves/Copyright Staff

Responsibilities:

  • Assisted Visitors in finding materials
  • Read journals and make recommendations to patrons
  • Maintained records and shelf materials in an orderly fashion
  • Help desk support for visitors
  • Reserved library materials at the request of professors and staff

Software used: MS PowerPoint, MS Word, MS Excel, MS Access, Windows 7

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