SUMMARY:

I am a dependable, hardworking, and an active A+, Network+ certified individual with several years’ experience in Help Desk /Desktop Support/ Tech Support/Systems Support looking for temporary, contract or permanent position

TECHNICAL SKILLS:

• Desktop Support
• Tech Support
• Help Desk
• PC Repair and Mac Repair
• Password Recovery
• Data Backup
• Data Recovery
• Active Directory
• Hard Drive Imaging - Cloning (Ghost, Acronis, Casper, JSS Casper)
• Migrations
• Virtual Drives Creation
• Virus Cleanup
• Security Software (Norton, McCaffee, Supera, Avira,Avast, AVG, MalwareByte)
• System Optimization
• Microsoft Operating System Setup and Repair (MS 2000, NT, XP, Win7, Win8, Win 10)
• Mac Operating System Setup and Repair (Leopard, Tiger, Lion, El Capitan, Sierra)
• Linux Operating System Setup and Repair (Ubuntu, Red Hat)
• Mac Software Emulator(Wine-Wine Box)
• Windows Office (97, 2003, 2007, 2010, 2011)
• SharePoint, Remedy,Service Now, Insight, GDP Ticketing Software
• Security Camera Setup and Configuration
• Access Points and Wireless Network Setup
• Video Conference and FTP (File Transfer Protocol, GotoMeeting, Webex, Skype, Polycom. Tandberg, Google Chrome in a box, video conferencing
• Printers Setup and maintenance (Networked and Stand Alone)
• Remote Desktop, Team Viewer, LogMeIn, PC Anywhere, Lync, VNC,
• Internet Browsers (Internet Explorer, Edge, Firefox, Safari, Opera, Chrome
• Web Design (HTML, DHTML, Java Script, basic XML)
• Dreamweaver
• Adobe Acrobat
• Adobe Photoshop
• Voip, Avaya, Cisco, UMMA
• Flash
• Illustrator
• Indesign
• Outlook 2010, Outlook 2011
• Secure Remote Access CISCO Connect VPN (Virtual Private Network) secure Network access service
• Office365 migration-Setup
• PST file migrations
• Docking Station setup
• Hotspot troubleshooting and resolution
• On Call Support
• Documentation of Policy and procedures

PROFESSIONAL EXPERIENCE:

Confidential, Canoga Park, CA

Helpdesk/Desktop Support /Tech Support /Systems Support

Responsibilities:

• Receive and log into Active Directory new assets Desktops, laptops, printers, projectors, etc.
• Imaging new Desktop or Laptops
• Migration of Documents, Favorites, Contacts
• Create new user accounts in Active Directory, for new Hires
• De Activate user accounts in active directory of employees that leave or are fired
• Create Users Email addresses in the Exchange Server and guide user to configure his/hers first time logging
• Migrating PST’s
• Help configure Office 365 on I Phones, Android phones Systems
• Deploying and setting up assets (Desktops, Laptops, docking stations, printers, projectors, etc)
• Configure Printer, Scanners on to users stations. Troubleshoot and resolve Printer issues
• Configure Laptops or Ipads or Tablets for VPN access to Network, when user was away from office
• Setup, Troubleshoot and resolve AV systems issues
• Help troubleshoot and fix remotely user problems (Network, hardware or Software), over the phone and physically at users desks.
• Troubleshoot and resolve Hotspot issues
• Provide Tech Support and educate users on how to use different Software
• Documenting Policies and procedures for rollout project

Environment: Win 7, Win 10. Outlook 2010, Windows Server 2008 R2, IMacs, MacBooks, Mobil devices (Tablets, IPads, IPhones, Android phones and)

Confidential, Century City, CA

Helpdesk/Desktop Support /Tech Support/ Customer Service/ Systems Support

Responsibilities:

• Receive and log into Active Directory new assets Desktops, laptops, printers, projectors, etc.
• Imaging
• Migration
• Create new user accounts in Active Directory,
• Create Users Email addresses in the Exchange Server and guide user to configure his/hers first time logging
• Migrating PST’s
• Help migrate and configure Office 365 on Systems
• Deploying and setting up assets
• Configure Printer, Scanners on to users. Troubleshoot and resolve Printer issues)
• Configure Laptops for VPN access to Network, when user was away from office
• Troubleshoot and resolve Hotspot issues
• Setup, Troubleshoot and resolve AV systems issues
• Help troubleshoot and fix remotely user problems (Network, hardware or Software), over the phone and physically at users desks. Troubleshooting and fix WiFi issues
• Provide Tech Support and educate users on how to use different Software
• Document Policies and procedures whenever we were involved in new projects

Environment: Win 7, Win 10, Outlook 2010, Windows Server 2008 R2, Mobil devices, Office 365

Confidential, Burbank, CA

Helpdesk/Tech Support/Desktop Support/ Customer Service/ Systems Support

Responsibilities:

• Help with moving project
• Documenting policies and procedures for every steps we implemented in the project
• Receive and log into Active Directory new assets Desktops, laptops, printers, projectors, etc.
• Imaging
• Migration
• Create new user accounts in Active Directory,
• Create Users Email addresses in the Exchange Server and guide user to configure his/hers first time logging
• Migrating PST’s
• Help migrate and configure Office 365 on Systems
• Deploying and setting up assets
• Configure Printer, Scanners on to users. Troubleshoot and resolve Printer issues)
• Configure Laptops for VPN access to Network, when user was away from office
• Setup, Troubleshoot and resolve AV systems issues
• Troubleshoot and resolve Hotspot issues
• Help troubleshoot and fix remotely user problems (Network, hardware or Software), over the phone and physically at users desks. Troubleshooting and fix WiFi issues
• Provide Tech Support and educate users on how to use different Software

Environment: Win 7, Win 8, OS X, Outlook 2010, Windows Server 2008 R2, IMacs, MacBooks Mobile devices, Office 365

Confidential, Woodland Hills, CA

Tech Support/Desktop Support/Helpdesk/Systems Support

Responsibilities:

• Dealing with Suppliers and their Return Department for RMA issuing, when defective or damaged equipment for return
• Making appointments with Telco to activate comm lines for LAN
• Getting information from Landlord about, where Telco Switch Boxes were situated,
• Setup and configuring router
• Setting up LAN configuration in all the stations
• Setup and configuration of WiFi
• Setup and configuration of security cameras, motion sensors in every branch
• Setting up hardware, such as computers, printers, configuring networks, and wireless printers and
• Setting up software in every station, for their 2013 Tax season.
• Setup and configure System’s Software Security Suite
• Setup and configure Video Conferencing software
• Setup and configuration of Router in each location
• Following my own existing documentation of policies and procedures I had developed since my first project with them
• Set up UMMA VOIP systems in every branch
• Deployment of PC and Mac systems and
• Troubleshoot PC, laptops, notebooks, MAC’s, printers and repair
• Support End Users with laptops and Workstations issues

Environment:, Win7, OS X, IPad, Iphone, Tablets and Android phones

Confidential, Century City, CA

Tech Support/Desktop Support/Helpdesk/Systems Support

Responsibilities:

• Following existing documentation of policies and procedures I proceeded to:
• Imaging
• Migration
• Helping to deploy assets
• Adding these assets to Active Directory,
• PST’s migrations
• Configuring laptops and mobile devices to connect to company’s VPN remotely.
• Troubleshoot and resolve Hotspot issues
• Providing remote support to users as well as physical support at users stations with hardware and application issues
• Unlocking password access to Network
• Setting up and configuring Printers on to users systems
• Setting up and configuring AV systems.

Environment:, Win XP, Win7. IPhones, Blackberry

Confidential, Los Angeles, CA

Desktop Support/ Helpdesk/Tech Support/ Systems Support

Responsibilities:

• Following existing documentation of policies and procedures I proceeded to:
• Imaging
• Adding New users to Active Directory
• Adding New users accounts to Exchange
• Deploying assets
• Helping new users to setup their Outlook account
• Configuring printers onto desktops and laptops
• Troubleshooting user’s issues remotely and physically with hardware and software

Environment: Win XP, Win 7, Win 8

Confidential, Los Angeles, CA

Helpdesk /Desktop Support/ Tech Support/Systems Support

Responsibilities:

• Adding users to Active Directory
• Creating new user account to Active Directory
• Creating new accounts in Exchange
• Imaging
• Migration
• Deploying assets
• Helping users configure Outlook accounts
• Configuring Printers
• Configuring VPN on mobile devices (Laptops, Ipads, Iphones, Blackberry)
• Troubleshoot and resolve user issues remotely and physically at their desk
• Troubleshoot Hotspots

Environment:, WinXP, Win 7, Mobil Devices

Confidential, Woodland Hills, CA

Tech Support/Desktop Support/Helpdesk/Systems Support

Responsibilities:

• Dealing with Suppliers and their Return Department for RMA issuing, when defective or damaged equipment for return
• Making appointments with Telco to activate comm lines for LAN
• Getting information from Landlord about, where Telco Switch Boxes were situated,
• Setup and configuring router
• Setting up LAN configuration in all the stations
• Setup and configuration of WiFi
• Setup and configuration of security cameras, motion sensors in every branch
• Setting up hardware, such as computers, printers, configuring networks, and wireless printers and
• Setting up software in every station, for their 2013 Tax season.
• Setup and configure System’s Software Security Suite
• Setup and configure Video Conferencing software
• Setup and configuration of Router in each location
• Set up UMMA VOIP systems in every branch
• Deployment of PC and Mac systems and
• Troubleshoot PC, laptops, notebooks, MAC’s, printers and repair
• Support End Users with laptops and Workstations issues

Environment: WinXP, Win 7, OS X, IPad, Iphone, Tablets and Android phones

Confidential, Los Angeles, CA

Desktop Support/Tech Support/Helpdesk/Systems Support

Responsibilities:

• Receive and log into Active Directory new assets Desktops, laptops, printers, projectors, etc.
• Imaging
• Migration
• Create new user accounts in Active Directory,
• Create Users Email addresses in the Exchange Server and guide user to configure his/hers first time logging
• Migrating PST’s
• Deploying and setting up assets
• Configure Printer, Scanners on to users. Troubleshoot and resolve Printer issues)
• Configure Laptops for VPN access to Network, when user was away from office
• Setup, Troubleshoot and resolve AV systems issues
• Troubleshoot and resolve Hotspot issues
• Help troubleshoot and fix remotely user problems (Network, hardware or Software), over the phone and physically at users desks. Troubleshooting and fix WiFi issues
• Provide Tech Support and educate users on how to use different Software

Environment: XP, Windows7, OS X, Win 7 presentation podiums, IPhones

Confidential, El Segundo, CA

Migration/Helpdesk/ Desktop/Tech Support/Helpdesk/Systems Support

Responsibilities:

• Receive and log into Active Directory new assets Desktops, laptops, printers, projectors, etc.
• Imaging
• Migration
• Create new user accounts in Active Directory,
• Create Users Email addresses in the Exchange Server and guide user to configure his/hers first time logging
• Migrating PST’s
• Help migrate and configure Office 365 on Systems
• Deploying and setting up assets
• Configure Printer, Scanners on to users. Troubleshoot and resolve Printer issues)
• Configure Laptops for VPN access to Network, when user was away from office
• Setup, Troubleshoot and resolve AV systems issues
• Troubleshoot and resolve Hotspot issues
• Help troubleshoot and fix remotely user problems (Network, hardware or Software), over the phone and physically at users desks. Troubleshooting and fix WiFi issues
• Provide Tech Support and educate users on how to use different Software

Environment: Migration, XP, 7, Mac

Confidential, Woodland Hills, CA

Migration Desk/Tech Support/Helpdesk/Systems Support

Responsibilities:

• Receive and log into Active Directory new assets Desktops, laptops, printers, projectors, etc.
• Imaging
• Migration
• Create new user accounts in Active Directory,
• Create Users Email addresses in the Exchange Server and guide user to configure his/hers first time logging
• Migrating PST’s
• Deploying and setting up assets
• Configure Printer, Scanners on to users. Troubleshoot and resolve Printer issues)
• Configure Laptops for VPN access to Network, when user was away from office
• Setup, Troubleshoot and resolve AV systems issues
• Troubleshoot and resolve Hotspot issues
• Help troubleshoot and fix remotely user problems (Network, hardware or Software), over the phone and physically at users desks. Troubleshooting and fix WiFi issues
• Provide Tech Support and educate users on how to use different Software

Environment: Win XP, 7, 8, IPhones, IPads, Blackberry