Help Desk Support Specialist Resume Washington,DC - Hire IT People

SUMMARY:

To acquire a challenging position with an organization that can benefit from my skills in systematic troubleshooting and issue resolution while providing excellent customer service.

PROFESSIONAL EXPERIENCE:

Help Desk Support Specialist

Confidential,Washington,DC

Responsibilities:

Field calls, emails and monitor the Footprint ticketing client to create and route tickets to the appropriate teams
Provide desktop software support; Remote user logon, Microsoft Office and other applications assistance for over 3000 employees within the enterprise
Monitor network connectivity via Netcool, to ensure network efficiency
Install applications using Microsoft System Center Configuration Manager
Support network accounts through Active Directory, RSA Console and McAfee Orchestrator

Network Analyst

Confidential

Responsibilities:

Field calls and create support tickets in the BMC Track - It ticketing system
Provide desktop software support; Remote user connection, Outlook email, Internet Explorer, Java, Citrix, and other applications for all employees within the workplace
Provide hardware support; computer, printer, Cisco switch, uninterruptable power supply, wireless access points
Monitor network connectivity via What's Up Gold and Symantec Endpoint Protection Manager to ensure network security and efficiency
Provide server hardware and software support for the hospital data center
Create and configure network accounts through Active Directory and other security systems
Ethernet cable terminations, in network closets and at workstation locations
Image, configure and deploy computers
Install applications using SCCM as well as manual installations
Provide Audio/Video support for teleconferences and training sessions
Travel to remote sites to provide support
Ensure a safe and effective workplace

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Help Desk Support Specialist Resume

Washington, DC

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