Desktop and Network Support Technician,Petersburg, Virginia Resume

SUMMARY:

IT support professional with years of experience helping people resolve issues with mobile devices, Microsoft Windows, local and wide area networks and wireless services.
I’m an experienced leader who is patient and conscientious, with strong interpersonal and time management skills.

PROFESSIONAL EXPERIENCE:

Confidential, Petersburg, Virginia

Desktop and Network Support Technician

Responsibilities:

Migrated users from Windows 98 to Windows XP and RLI to MyVision Express.
Currently in process of migrating offices to Windows 8.
Trained users on use of network hardware, software and wide area network.
Built, installed and have maintained information technology inventory.
Acted as liaison to vendors to resolve issues with practice management software, hardware and Internet service.

Confidential, Short Pump, Virginia

Front Desk Attendant

Responsibilities:

Migrated front desk of hotel to Windows 7, installed network printers at front desk and business center.
In addition to front desk duties, I provided technical support to customers using wireless network, conference rooms and business center.

Confidential, Glen Allen, Virginia

Windows 7 Deployment Technician

Responsibilities:

Built Windows 7 deployment images using Windows Server 2012 and Microsoft Deployment Toolkit for migration to Windows 7 (11000 workstations) at Newport News Shipbuilding .

Confidential, Richmond,Virginia

Help Desk Analyst

Responsibilities:

Provided first level help desk for spike period at the University of Richmond.
Used System Center Configuration Manager (SCCM) for remote support for University of Richmond computers.