Tier 2 Desktop Support Resume Rockville, Md - Hire IT People

SUMMARY:

Highly organized, results - oriented and performance-driven professional with diversified experience in Information Technology.
Dedicated to self-education regarding new technologies, and flexible in adapting to user group needs. Combines dynamic organizational skills with the capability to independently multitask and plan.
Exceptional collaborative, reliable, and interpersonal skills; active team player with well-developed written and verbal communications in interfacing with management and clients.
Energetic self-starter with the capacity to work under minimum supervision within a fast-paced and high stress environment.
Highly skilled in customer and vendor relations and negotiations; talented at building and maintaining partnerships.

TECHNICAL COMPETENCIES:

RELEVANT EXPERIENCE:

Confidential, Rockville, Md

Tier 2 Desktop Support

Responsibilities:

Providing support for all PC and Mac products deskside and remote support via Bomgar.
Providing support for Confidential.
Installing printers, scanners and various other peripherals.

Confidential, Falling Waters, WV

Help Desk Tech

Responsibilities:

Confidential, Mt. Airy, MD

Cabling Technician

Responsibilities:

Create Pathways, jet ways and install communication sleeves
Install, terminate, splice and test Fiber (SM/MM) and Cat6A using Leviton and Fluke products.
Troubleshot and repair Fiber (SM/MM) and Cat6A using Leviton and Fluke products.
Punch down Cat6A cable on 110 block and 12/24 port panels
Dress closets and cabinets
Install Infrastructure according to blueprints.
Dress cable utilizing Confidential and other hangers.

Confidential, Martinsburg, WV

PC TECHNICIAN

Responsibilities:

Install. Troubleshot and repair PC's, laptops, servers in Residential and Commercial establishments
Acer, Compaq, HP, MAC, Toshiba and other manufactured products
Install, troubleshot and repair LANS, WANS and VOIP in Homes and Offices.
Avaya, Cisco, D Link, Linksys and various other hub, routers and switches.
Install, troubleshot and repair software products Windows, Office and various Security Software.
MAC OS, Microsoft XP, Vista and Windows 7. MAC I WORKS
Install, troubleshot and repair printers Cannon, HP, Kodak and Xerox products
Train clients on using software, printers and other products.

Confidential, Frederick, Md

PC TECHNICIAN

Responsibilities:

Confidential, Manassas, VA

PC Tech/ Tier 2 Help Desk Support

Responsibilities:

Tier 2 Help Desk support in the field, remotely and onsite.
Traveled to military base in the USA installing and upgrading Pc's and Confidential Routers as a contractor
Upgraded PC’s with 2 external hard drives and new RAM Chips with
Take network down. Disassemble Confidential Router and replace existing RAM Chips with newer technology.
Reassemble Confidential Router and install New Operating Software.
Configure upgrades and get network back up and running.