Service Desk Technician/DevOps Resume Salt Lake City, UT - Hire IT People

SUMMARY:

A motivated network professional, with more than 10 years of Computer troubleshooting and customer service experience. Strong analytical thinking and problem - solving skills, taking ownership of a problem and sees it through completion.

TECHNICAL SKILLS:

ISP relations and contact
Layer 2 switches and routers
Cisco IOS
Solarwinds monitoring system
NetCool monitoring

EXPERIENCE:

Confidential, Salt Lake City, UT

Service Desk Technician/DevOps

Responsibilities:

Field inbound questions/problems via phone and email from end users for the Veterans Administration.
Reset passwords for multiple applications and basic-intermediate troubleshooting of various applications.
Currently hold Confidential Security clearance

Confidential, Salt Lake City, UT

Master Control Hub Operator

Responsibilities:

Monitor network broadcasts for multiple markets across the US.
Check quality of video for accuracy in audio and captioning for both network, and downloaded before air content.

Confidential

Help Desk Engineer/ NOC Lead

Responsibilities:

Manage day to day operations for the client’s NOC.
Training new employees, ensuring all processes are followed and documented.
Work with client corporate Tier 2 and Engineering to resolve routing issues.
Working with carrier relations to ensure downed circuits are restored in a timely manner.
Received praise from client for assisting a large customer resolve an issue plaguing their system.

Confidential

Website QA Tester, Boise, ID

Responsibilities:

Testing websites for Confidential and Confidential, dealing with gaming websites and children’s games.
Finding defects or ways to break the websites and reporting the issues to the companies so they can be fixed.
Primarily IE8-9, Chrome, Firefox

Confidential, Boise, ID

Teleperformance Technical Support

Responsibilities:

Assisted users with the activation and technical support of Apple iPhones.

We provide IT Staff Augmentation Services!

Service Desk Technician/devops Resume

Salt Lake City, UT

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship