Desktop Technician Resume

PROFESSIONAL SUMMARY:

As a computer repair technician, my personal objective is to contribute to my organization’s yearly profit by increasing the number of tech support members served, up - selling computer services and improving customer satisfaction.
Aptitude in installing various Operating Systems, including Windows and Linux.
Microsoft Office suite troubleshooting proficiency.
Knowledgeable in troubleshooting Microsoft Operating Systems and Linux based platforms.
Experienced in virtualization implementation via VMWare and Parallels.
Familiar with common networking and encryption protocols.
Detail oriented with the ability to teach and train detailed processes and methodologies.

PROFESSIONAL EXPERIENCE:

Confidential

Desktop Technician

Responsibilities:

Staged, delivered installed, and configured PCs for the 117th Confidential . Confidential

Confidential

Imaging Technician

Responsibilities:

Confidential

Networking Technologies and Support

Responsibilities:

Consult with and take direction from supervisors, developers, and engagement managers regarding work steps and status.
Reimaged and refreshed laptops and desktops and transferred data accordingly.
Maintained proficiency with industry standards, tools and practices.
Administered software to Microsoft Windows, and Linux operating systems via LANDesk asset management system.
Resolved any malfunctions or issues that arose with Windows desktops/laptops from the network drop to the desktop/laptop prioritizing systems infected with malware.
Documented, maintained, upgraded and replaced hardware and software systems for desktop and peripheral equipment.
Reviewed and evaluated information technology systems and operations.

Computer Repair Consultant

Confidential, Washington, DC

Responsibilities:

Apply troubleshooting skills in identifying failed hardware components, repairing operating systems, and implementing spyware, anti-viral removal and spam control solutions.
Use working knowledge in the installation and reinstallation of Windows, Mac and Android operating systems.
Use practical knowledge to remotely troubleshoot and repair accessories including keyboards, pointing devices, scanners, printers, networking devices, routers, wireless devices, security devices and gaming devices.
Troubleshoot all internet browsing e-mail and communications software to include Internet Explorer, Opera, Outlook (Express), Chrome, Firefox etc.