Service desk Technician Resume Hines, IL - Hire IT People

SUMMARY:

Tier 1 Helpdesk Support Specialist experience supporting Windows 7, Windows 10, and Office 365. Strong analytical and follow through skills. Ability to work well independently on defined tasks.

TECHNICAL PROFICIENCIES:

Platforms: Windows 7/8.1/10

Programs: Microsoft Office 365, Microsoft Professional Office Application

Networking: TCP/IP, ISO/OSI, UDP, Ethernet (802.3, 802.11, B, E, G, N), RIP, OSPF, EIGRP, STP, RSTP, VLan, Cisco IOS

CORE COMPETENCIES:

Respond and resolve tickets in a timely manner.
Have experience in gathering and compiling information for analysis based on discussion with operational staff and reading technical documentation.
Good working knowledge of Microsoft Office Suite.
Able to input and document problems, findings, and outcomes.
Basic knowledge of Active Directory Group Policy, and Windows ACLs.

WORK EXPERIENCE:

Confidential, Hines, IL

Service desk Technician

Responsibilities:

Provided front line support for IT services, systems, and operations. Perform root - cause analysis, developed logical conclusions, and suggest appropriate workarounds.
Support over 400,000 Veteran Administration and non-Veteran Administration staff, providing VA users an immediate, first line of support for IT hardware, software and connectivity problems, and requests for new services.
Create and maintain case documentation for open customer incidents, including a complete description of the problem, what troubleshooting steps had been taken, customer impact and next steps.

Confidential, Chicago, IL

Educational Technician

Responsibilities:

Supervised small groups of students in community-based program. Provided technical and training support on how to setup and use modern technologies.
Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Troubleshooted printer, computer, and peripheral incidents, coordinated needed repairs, resolved computer system problems.

Confidential, Wheeling, IL

Account Executive

Responsibilities:

Single point of contact for phone calls and emails regarding insurance quotes and strategically provide solutions.
Maintained up-to-date knowledge of all company products, service procedures, and offerings to properly assist clients.
Investigated reported issues and walked customers through scripted service protocols to rule out common problems.
Very technical, but be able to explain Technology to Non-Technical users

Confidential, Chicago, IL

Administrative Service Manager

Responsibilities:

Targeted client needs through consultative sales efforts.
Proactive attitude that focuses on creating ideas and plans for correcting issues and handling daily tasks.
Monitored customer service and sales functions to ensure they were client-focused and aligned strategically to company priorities.
Expertise in business management, entrepreneurship, and technology.

Confidential, CHICAGO, IL

Volunteer

Responsibilities:

Teardown and take apart donated computers and parts to prepare them for refurbishing or ethical recycling.
Test hard drives and RAM. Wipe hard drive memory.
Build refurbished computers from used parts. Clean up computers.
Run diagnostic programs to resolve problems.

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Service Desk Technician Resume

Hines, IL

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