Technical Support representative Resume

SUMMARY:

To obtain a position in the information technology industry that will allow me to use my skills and further my knowledge while helping the company to reach its objectives.

TECHNICAL SKILLS:

Operating Systems: Windows XP Windows 7 Apple OSX and IOS and Linux

Confidential: JAWS, Window - eyes, Dolphin Guide, NVDA (Non Visual Desktop Access), System Access, Duxbury Braille Translation, Braille Lite m20/m40, Braille Lite 2000, Braille printing technology, View Plus Translator, Braille Note, Pac Mate, HIMS Notetakers, Bookport Plus, Victor Reader Stream, Book Sense, Braille n Speak, Braille Blazer Embosser, Tiger Embosser, Focus Braille Display, Kymbi Braille Window Display, Apple products such as IPad, IPhone, Mac using Voice Over

WORK HISTORY:

Confidential

Technical Support representative

Responsibilities:

Provide technical support of cable tv, phone and internet services to customers via phone.
Assisted with developing of programs and tools for visual impaired employees to gain accessibility.

Confidential

Internship

Responsibilities:

Installation and configuration of Confidential and Information Technology (AT/IT) software and hardware; assist with testing electronic signature pads for accessibility; provide consultation for RSA Help Desk and Confidential staff for Confidential and Confidential related products; assist with the development and creation of web applications; assist with the development of documentation and training materials

Confidential

Confidential Trainer/Consultant

Responsibilities:

Provide Confidential training/consulting to referral clients.

Confidential

Volunteer

Responsibilities:

Provided Confidential assistance to clients who are blind or visually impaired.
Teach Braille to clients who are blind or visually impaired.
Provide Administrative support, answer phones and assist with updating database.

Confidential

IT Support

Responsibilities:

Teach clients who are blind or visually impaired how to use various Confidential devices to regain their independence and meet their goals.
Assist staff with IT related issues. Responsible for the daily maintenance of the computer and printer system.

Confidential

Volunteer

Responsibilities:

Provided one on one Confidential services such as internet skills, internet searches and word processing skills to a blind Confidential client.

Confidential, Phoenix, AZ

Reservation Sales Agent

Responsibilities:

Provided customers with flight information, issued plane tickets to customers and answered questions on a variety of topics.
Assist customers with any flight issues.

Confidential

Student Assistant

Responsibilities:

Provided tech support, in person and on telephone, to students with questions regarding Confidential Office applications and Blackboard.
Assisted staff and faculty in the use of equipment needed for presentations.
Presented training workshops to the Student Technician program, pm supervisor skills and computer etiquette.

Confidential

Student Assistant

Responsibilities:

Provided assistance to blind and visually impaired students on their training with Confidential, technical support, and answering general adaptive technology questions.
Performed various clerical tasks and conducted visitors with an introduction to ACM and an overview of the department.

Confidential, San Jacinto, CA

Volunteer

Responsibilities:

Assisted blind elderly and mentally disabled individuals in completing life and recreation tasks.
Assisted at the Confidential ’s Thrift Store by ensuring items were safe for sale and inventory control.

Confidential, Hemet, CA

Volunteer

Responsibilities:

Assisted individuals in working with horses, including helping people with disabilities using horses for therapy.
Responsible for various duties involving the upkeep of the Confidential .

Confidential, CA

Student Assistant

Responsibilities:

Worked in a flexible, multi-tasking environment.
Performed office and clerical duties.

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