SUMMARY:

Obtain a career opportunity in Cybersecurity and Information Technology that will allow me to build on my current skills and contribute to the growth of the organization.

TECHNICAL/NON - TECHNICAL SKILLS:

Programming Languages: C++, limited experience with Java

Operating Systems: Windows (7, XP, 8, 10), Mac OSX

Desktop Support: Imaging, BIOS

Software: MySQL Server, SAS Enterprise Guide, Pharos (printer maintenance system), Footprints (issue ticketing system) SharePoint, Cisco Packet Tracer (used for configuring switches, routers and other hardware in simulations), vCastle, Kali Linux (penetration testing), PeopleSoft, Microsoft Office Applications (Proficient with Word, PowerPoint, Excel and Outlook, limited-to-intermediate experience with Access)

Cryptography tools: VeraCrypt, CrypTool

Virtualization tools: vSphere, vCenter

Other skills: Excellent Verbal and Written Communication skills, Customer Service, Resume Reviewing, Candidate Screening, Interviewing Skills, Problem Solving, Printer Maintenance, file shares, ability to train and evaluate workers effectively along with building strong professional relationships in the workplace, I am definitely a team player

WORK EXPERIENCE:

Confidential, Virginia Beach, Virginia

Support Technician

Responsibilities:

• Assisted Confidential employees with password resets through Active Directory
• Reported incidents through the help desk ticketing system, the CA Service Desk Manager
• Tasked with resetting passwords for many accounts and services used by employees (Windows 7 login, Sim, ADP, Lawson Unix, Richter, RDW)
• Provided remote and on - site technical assistance with PCs
• Provided assistance for Telxon scanner logins
• Remotely assisted Confidential cashiers with opening/closing registers and tills through the use of Back Office as well as our Register Support Tool
• Communicated with IT department regarding ongoing issues at Confidential stores and locations, such as slow local networks, printers that are working abnormally, and a store's ability to authorize debit/credit transactions
• Reported stores that are having network or switch alerts
• Created change orders for modified roles and permissions of Confidential employees through Active Directory
• Provided assistance for Navy Lodge workers through Epitome
• Provided remote assistance by desktop connection application
• Sent massmails to the Confidential Enterprise for updates on planned outages and maitanance
• Tasked with setting up conference phone calls between field technicians and employees
• Recorded conference phone calls at the end of each shift in paging logs

Confidential, Norfolk, Virginia

Staffing Intern

Responsibilities:

• Assisted the Human Resource Staffing Specialist and Corporate Recruiter in performance management and talent acquisition
• Utilized job board social networking websites such as Dice, Monster, LinkedIn, Indeed and CareerBuilder with the goal of bringing on professionals who possess skills and work experience to fill openings; informed veterans about Confidential openings
• Collaborated with Human Resources staff for the goal of diversifying Confidential ’s workforce

Confidential, Norfolk, Virginia

Lab Assistant

Responsibilities:

• Routinely managed remote printers and residential printers routinely
• Performed troubleshooting for hardware as well as software issues
• Managed, tracked and updated software on Confidential lab desktops
• Assigned tasks to consultants such as software check updates
• Distributed and set up equipment between labs including desktops and scanners
• Completed 30 Day Reviews for co-workers and evaluated their behavior in the workplace

Confidential, Norfolk, Virginia

Help Desk Technical Support

Responsibilities:

• Assisted students and staff with issues such as password resets and network connectivity
• Answered phone calls and remotely assisted students, faculty members and customers
• Informed Confidential Classroom Central workers (networking specialists) about connection issues around the campus
• Was able to handle and assist customers in tense situations

Confidential, Norfolk, Virginia

Team Lead

Responsibilities:

• Started as an IT Consultant in October 2011, was promoted to Team Lead in March 2012
• Was the primary recruiter from October 2011-August 2012 and Summer 2014
• Performed basic troubleshooting of computer systems, printers, scanners, routers and software
• Frequently checked the status of equipment such as Multi-Functional Devices (Xerox printers) and software installed in school desktops for updates
• Provided information for Perry Library, Confidential labs, as well as general campus information
• Answered phone calls to assist faculty/staff and students
• Trained many Consultants and Team Leads (all of whom were Confidential student workers)
• Informed fellow Consultants and Team Lead about the IT SOPs (Standard Operating Procedures)
• Found solutions to various issues including print jobs and login credentials for students
• Multitasked on a regular basis
• Regularly submitted tickets to inform other workers of technical problems using a tool called Footprints. Used SharePoint to monitor computer labs when they are occupied