Service Desk Analyst Resume

OBJECTIVE:

To obtain an IT position with a dynamic IT company with strong team focus utilizing my experience as an IT professional to further my growth, as well as, strengthen my technical skills and expertise.

SUMMARY:

A highly motivated individual with over 10 years of knowledge in the information technology field. Accustomed to performing in deadline - driven environments where attention to detail is critical. A knowledgeable professional and a dynamic team player. Quick learner and excellent listener, adapts well and quickly to new situations and challenges. Self-motivated, accountable, and actively striving to exceed personal expectations. Strong problem solving skills and enjoys the opportunity to expand new horizons.

TECHNICAL SKILLS:

Software: Microsoft DOS, and Windows Client OS 95-Ten, Microsoft Windows Server OS 2000-RC 2008 32bit, Mac OS 8, 9-OSX Lion, 9-10, Microsoft Office Suites 2000-2010, Microsoft Exchange 2000-2003, Active Directory, Symantec Backup Exec 10, SharePoint 2003-2007, Internet Explorer, Google Chrome, Adobe Creative Suite 2-4, Apple IOS, and Android.

Security: McAfee Enterprise AVP, Kaspersky AVP, Symantec Norton AVP, WEP, WPA, and WPA2.

Network: TCP/IP, WLAN, HTTP, FTP, DNS, SMTP, POP3, DHCP, RDP, Cisco VPN, Blackberry Enterprise Server, IP phone systems, shared/network drives, printers, scanners, copiers and fax machines.

Hardware: Custom built PCs, Dell - Latitude, Optiplex, Precision, Dimension and XPS Computer Systems, HP - Desktops, Laptops, Printers and Scanners, RICOH - Multifunctional Printers and Scanners, Xerox Multifunctional, Printers and Scanners, LinkSys, D-link, Cisco, NetGear and Belkin (Routers, Switches, and Wireless AP’s), Apple, Blackberry, UPS, coaxial/fiber optic cable, twisted-pair wire, Ethernet/cat5/cat5e.

Databases and tools: Ghosting/Imaging desktops and laptops.

Other: network/domain virtualization, local/network data backup and recovery management, supervisor, telecommunications.

RELATIVE EXPERIENCE:

Service Desk Analyst

Confidential

Responsibilities:

Monitored the status of the xStream Product Software Platform using operations monitoring tools and procedure
Provide day-to-day customer support and prioritized service requests, incident management, escalations, and reporting to maintain service level agreements
Managed Active Directory accounts, provisioning, and maintenance for active production domains
Worked closely with technical resources to resolve issues in a timely and professional manner.
Provisioned new customers and customer accounts on proprietary xStream Product Software Platform
Created customer notifications for upcoming outages and maintenance

Desktop Support

Confidential

Responsibilities:

Install and Configure Desktops
Install and Configure Printers and Peripherals
Train users on current systems
Document and Organize Equipment
Ship Old Equipment

Systems Installer

Confidential

Responsibilities:

Install and Configure Laptops
Install and Configure Printers and Peripherals
Document and Organize Equipment
Prepare and Ship Outgoing Inventory

Professional Audio and Video Tech

Confidential

Responsibilities:

Install and Configure Pro Lighting for Night Clubs
Home automation installation and configuration
Cabling

Systems and Migration Installer

Confidential

Responsibilities:

Install and Configure Windows 7 Machines
Install and Configure Printers and Peripherals
Install and Configure Server for Data Storage

User Support Specialist

Confidential

Responsibilities:

Assist Facility and Staff with PC and Software Issues
Troubleshoot First Class Email System
Install and Configure PC Hardware and Software Maintain and Configure Network Equipment
Image New Computers
Hardware and Software Maintenance

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