Desktop Support Associate Resume Bowie, MD - Hire IT People

TECHNICAL SKILLS:

COMPUTER SKILLS

PROFESSIONAL EXPERIENCE:

Desktop Support Associate

Confidential, Bowie, MD

Responsibilities:

Regulatory compliance.
Manage departmental queue using Remedy IT ticketing system.
Test images to ready them for production.
Interface with other IT teams in assessing image issues and fixes.
Deploy Windows O/S and software packages using Microsoft SCCM.
Fully encrypt hard disk using McAfee ePO.
Install McAfee Data loss prevention policies to safeguard critical data and ensure regulatory compliance.
Troubleshoot image and encryption issues.
Setup and configure laptops for all Confidential clients based on role.
Manage group policies in AD and role based organizational units.
Setup workstations for new associates ensuring the associates had all needed software based on their department.
Process equipment sent to office from field users.
Assisted and functioned as a lead in the Windows migration project of over 2,000 users of desktops and laptops.

Data Analyst

Confidential, Arlington, VA

Responsibilities:

Interpret data, analyze results using statistical techniques and provide ongoing reports.
Acquire data from primary or secondary data sources and maintain databases/data systems
Identify, analyze, and interpret trends or patterns in complex data sets.
Filter and “clean” data, and review computer reports, printouts, and performance indicators to locate and correct code problems.

Data Entry Associate

Confidential, Bethesda, MD

Responsibilities:

Routinely performed electronic database checkups for enhanced file security and information protection. Maintained secured records by continuously completing system sweeps following all policies as required.
Responsible for the regular verification of entered account data. Modified, removed, or re - entered data as needed. Eliminated duplicate or reoccurring data.
Prepared collected source data for system entry. Compile and sort information by level of importance and priority.

Salesforce Administrator Intern

Confidential, Washington, D.C.

Responsibilities:

Managed 100+ subscriber accounts and profiles daily via Salesforce system; developed functional page layout and design, resourceful dashboard selection for improved navigation, and reports.
Responsible for the electronic documentation of 50+ system processes results for internal records and performing application configurations for enhanced operation. Assisted in the development of software training materials for reference to increase system knowledge.
Strategized and executed operational improvements to improve SF administration service levels. Achieved business organization standards by implementing customized system features.
Administered the creation of 100+ operational requests per day. Maneuvered workflow, validation requirements, advanced system formulas, and flows for heightened efficiency.

Information Technology Training

Confidential, Arlington, VA

Responsibilities:

Successfully completed the one year Information Technology program, coursework, and curriculum. Gained technical knowledge and applicable skills from 250 corporate partners as it relates to providing desktop support assistance, computer networking, and computer repair.
Accomplished Cisco IT Essentials course materials; Acquired Networking, Routing, and Hardware competency.