SUMMARY:

Seeking a technical and challenging position where I can continue learning new technology while applying current knowledge and expertise, coupled with an eagerness to utilize my positive attributes while continuing to grow within a computerized environment.

WORK EXPERIENCE:

Conferencing /Desktop Specialist

Confidential

Responsibilities:

• Troubleshoot and solve network, software and hardware issues in a Microsoft Windows environment.
• Handled IT support requests and questions from staff.
• Setup, configure and maintained desktops, laptops, printers, Confidential phones and network accounts.
• Instructed employees on proper use of IT equipment and software.
• Assisted in moving IT equipment to different locations within office.
• Assisted other IT team members as needed.
• Created and configured users O365 accounts
• Setup and configured Confidential phones
• Maintained Confidential Video Conferencing system
• Performed OS and application through Microsoft Service Center

Desktop Specialist

Confidential

Responsibilities:

• Troubleshoot and solve network, software and hardware issues in a Microsoft Windows environment.
• Handled IT support requests and questions from staff.
• Setup, configure and maintained desktops, laptops, printers, VoIP phones and network accounts.
• Instructed employees on proper use of IT equipment and software.
• Assisted in server maintenance.
• Assisted in moving IT equipment to different locations within office.
• Assisted other IT team members as needed.
• Created and configured email accounts with Exchanger Server 2010, 2013
• Created and configured users O365 accounts
• Setup and configured CISCO VIOP phones in CISCO Unified Console Manager
• Maintained Windows 2003, 2008 and 2012 servers
• Maintained Video Conferencing system
• Performed OS and application through Microsoft Service Center
• Installed and configured Engineering and Architecture applications
• Setup and configured user voicemails in CISCO Unity
• Supported REVIT 2013, 2014, 2015, 2016, AutoDesk AutoCAD 2016
• Administered Newforma Project Center
• Utilized Windows Server 2003, 2008 R2, 2012
• CISCO Unity
• CISCO Unified Console Manager

Field Information Services / Desktop Support

Confidential

Responsibilities:

• Administered users Active Directory accounts and security group access.
• Created user accounts, and security groups in Active Directory
• Provided technical supported for 5000+ users and over 2200+ remote users.
• Administered users CITRIX, and VPN access
• Trouble shoot network connectivity issues to resolution
• Provided for workstation and server administration, which included Windows server 2003, 2008, 2012, Window 7, XP, and Vista, MAC OS’s Yosemite, Maverick, Lion, and Snow Leopard.
• Provided phone and desktop support to end users by responding to end users phone calls, emails, and voice mails for technical assistance for software, hardware and network connectivity problems.
• Provided end user training, and coached to helpdesk associates.
• Created training, support, procedural documentation.
• Administered and configured user email accounts on MS Exchange server 2007, 2010, O365
• Configured and setup email on users BlackBerrys, iPhones, iPads, Android phones, Samsung and HP, and the Microsoft Surface Tablets.
• Performed a some SQL server scripting to grant user access to scheduling application (EMTRAC, EMFORCE, SALESFORCE, …)
• Maintained tape libraries and performed data backups and recoveries.
• Install PACS software on Radiology, and Anesthesiology workstations
• Install PAC’s workstation in Radiologist and Anesthesiologist homes
• Worked with other network teams to resolve LAN/WAN and Telephony outages
• Documented root/cause analysis reports
• Working knowledge of HIPPA Rules
• Participated in change control meetings and performed change implementations and approvals
• Documented and maintained asset inventories. Which include laptops, workstation, mobile devices, printers and other peripherals.
• Updated problem tickets to track user problem, resolutions.

Technical Support Analyst

Confidential

Responsibilities:

• Provided phone and desktop support to end users on the LAN/WAN by responding to end users phone calls, emails, and voice mails for technical assistance.
• Troubleshoot and resolve customer problems in Novell, Group Wise, Windows 2000, XP Pro, MS Office 2003, 2007, Outlook, AS 400, Mainframe, VPN, and various other software applications.
• Provided for workstation and server administration, which included Windows server 2003
• Performed hardware and software upgrades on Laptops, and on networked and standalone workstation.
• Supported various other LAN applications, hardware and voice equipment.

Technical Support Analyst

Confidential

Responsibilities:

• Provided phone and desktop support to end users on the LAN/WAN by responding to end users phone calls, emails, and voice mails for technical assistance.
• Troubleshoot and resolve customer problems in Novell, Group Wise, Windows 2000, XP Pro, MS Office 2003, 2007, Outlook, AS 400, Mainframe, VPN, and various other software applications.
• Performed hardware and software upgrades on Laptops.
• Supported various LAN applications, hardware and voice equipment.

Change Analyst

Confidential

Responsibilities:

• Responded to Confidential investment client's phone calls, emails, and voice mail. Provide technical assistance for software, hardware systems issues and LAN/WAN connectivity problems.
• Supported investment products which included Maxxess, IMP, Lotus Notes 4.5 and 5.0, LEAP, First Call, CompuServe, Windows 3.11/NT/95, and Novel 3.12 and 4.1. Requested user groups and accounts and provided LAN/WAN support end users.
• Performed remote application deployment using batch files, Tivoli, and SMS.
• Assisted programmers in writing and testing application program language and deployment packages.
• Deployed application packages to test environment and tested to ensure they would operate as expected in the production. Administer NT 4.0 and NetWare 3.12 and 4.1 servers.
• Review and approving change request for installation and upgrade hardware and software on the Confidential Wide Area Network.
• Performed an evaluation of hardware and software components, which affect the delivery of services to the entire user community. Performed impact assessment by working with network engineers.
• Verified router and switch configuration file were free of errors, by verifying the configuration of the Spanning Tree, Frame Relay, OSPF, ACLs, EIGRP, IGRP, RIP, TCPIP and IPX/SPX protocols, and Access Control List ( Confidential 's).
• Staged router and switch configuration files on TFTP staging sever.
• Wrote macros to create weekly, and monthly, change implementation reports.
• Chaired Sr Management weekly hardware and software meetings, to communicate and coordinate the installation, removal, and upgrade of software applications, operating systems, and networking equipment which included routers, switches, servers, and firewalls, between the implementing groups and Confidential Lines of Businesses, and clients.
• Worked with Confidential different Lines of Businesses (LOB's), change implementing groups and external clients to write Service Level Agreement which included standards and procedures for technical functions, Lead Times, Impact Assessments, Risk Analysis, installation, implementation, modification, monitoring, problem determination, and resolution of vendor - supplied software and/or hardware; development of internal hardware and software systems.