SUMMARY:

• Seasoned IT professional with over 17 years of experience including Production Support Manager, focused on production stability, maintenance, disaster recovery, cloud computing, migration, optimization, cost benefit analysis of applications and systems.
• Whilst leading teams, I have remained hands - on and focused to drive change and set direction for the area that I'm working in.
• I have worked with teams that are spread globally and demonstrated ability to cover day-to-day production support, outage, release, process management, BCP, performance and capacity planning of mission critical applications in financial industry.
• Experienced in managing multi-tier enterprise architecture that includes, Solaris, Linux, Windows 2003, Citrix,
• Exceptional crisis management and problem solving skills and the demonstrated ability to make sound technology and business decisions
• Developing and deploying best practices in service management based on ITIL Framework
• Well versed with cloud computing and pursuing AWS certification - Solution Architect Associate.
• Managing and implementing complex migration projects
• Messaging technologies, IBM MQ Series, WebSphere Application Server (WAS), EMS
• Planning, developing and implementing disaster recovery (Business Continuity BCP) and high availability solutions
• Certified in ITIL Foundation processes for Incident and Problem Management, IT Release and implementation management, IT Change and risk management
• Windows batch / Unix shell scripting and automation
• Building, deploying and maintaining Autosys jobs (about 1900 Autosys jobs)
• Oracle and Sybase database, Data Guard and Golden Gate replication
• Analytical thinker and ability to capture and diagnose operational data to highlight trends and provide pro-active recommendations for system performance improvement and stability
• Project planning and management using agile and waterfall methodologies

TECHNICAL SKILLS:

Programming Languages: C, Assembly, HTML, XML, SQL, Perl, Java, UNIX Shells, Informix-4GL

Products and Solutions: Sungard Martini, Autosys, Toad, DBArtisan, PRISM, HP Open View, SVN, Clear Case, Mercury Test Director, QPasa, Control-M, Geneos, GSD

Operating Systems: Solaris, Linux, Windows

Databases: Oracle, Oracle Coherence, Sybase, MSSQL, Informix

Middleware: IBM WebSphere MQ / Tibco RV / Tibco EMS

Webservers: Apache Tomcat

Incident Management Tools: Rational Team Concert, Remedy, ServiceNow

PROFESSIONAL EXPERIENCE:

Confidential, Jersey City, NJ

Sr. Prod. Support Specialist

Responsibilities:

• Lead the IT Production Support team in the Americas
• Production Support Manager for DSL - Data Service Layer Regulatory Trade Reporting System responsible for transforming and publishing the trades for multiple asset classes to the DTCC Global Trade Repository (GTR), reporting trades to external regulators for house trades and as a service to HSBC clients (Delegated Reporting), and producing Volcker and Reconciliation reports.
• Accountable for overall Regulatory reporting of
• Responsible for ensuring 15 minutes reporting SLA to DTCC for real time trades and in case of exceptions liaising with Regulatory Reporting Unit (RRU) to investigate and propose alternate solutions.
• Manage workflow issues such as missing or invalid Static or Reference Data, bad data in XML or Infrastructure issues between DSL and external Regulatory systems.
• Assist internal regulators with testing of IT Controls for compliance with Title VII of the Dodd-Frank Act by providing the reports and evidences from Application Database, log files, Issue Tracking tools and Geneos.
• Incident and problem management: Provide investigation and short term solution. Send communication to senior management on production incidents.
• Lead and participated in daily prod call to discuss current and pending issues / incident tickets. Escalate to DEV as appropriate.
• Improving call logging by using ITIL methodologies and Rational Team Concert. Produce and present weekly operational report metrics for senior management
• Implementation of a Knowledge Portal and documenting system procedures to increase knowledge retention
• Identify knowledge gaps, assist SME (subject matter expert) by providing input to training document.
• As Americas lead, provides go-live support, and serves as primary point of contact for on-going production maintenance/support
• Conduct training sessions and chair global team meetings
• Set on-call / afterhours support schedule and also resolve any conflicts.
• Manage weekly releases.

Confidential, Stamford, Connecticut

Support Analyst, Information Technology, Solution Delivery and Support

Responsibilities:

• I have been in the Solution Delivery and Support team (SDS) of Cash and Collateral Trading (SecureFunding) for 13 years.
• I started as a Support Analyst, progressively owned more responsibilities and took roles of Regional Manager (of America’s team) and Technical Manager.
• Worked in making system efficient across the board (Similar to what we call Dev-Ops now) few of them are release implementation, Disaster recovery, Daily and weekly Start up procedures.
• Designed, validated (with tech leads), and implemented agreed BCP and HA solutions.
• Managed windows 7 migration project for both Applications and infrastructure components related to Cash and Collateral trading business, reporting to Program Manager.
• Point of contact for all Infrastructure weekend (planned events) for patching and upgrading hardware and systems, ensured systems and application are online after the planned event.
• Migration Solaris to Linux - Pricing Suite of applications
• Ensure proactive monitoring of applications/systems to capture potential issues. Set up new process and bots (custom scripts and SQLs) to help monitor systems and application.
• Implementation - Single Platform for repo and SBL trading activities
• Install, upgrade, maintain and configure server side daemon process (services) on Windows, Solaris and Linux hosts.
• Review and recommend, as appropriate, changes to support processes to ensure continuous improvement
• Develop, maintain, and socialize global process/procedures for incident management, performance and capacity planning, and root cause analysis
• Produce and present monthly operational report metrics for senior management
• Decommission redundant servers.
• Incident and problem management: Provide investigation and short term solution. Followed up with root cause analysis and implement long term solution.
• Ownership of Configuration Management process assets in line with current operational requirements and best practice.
• Created and maintained data gathering tools and scripts for gathering stats, license usage, scheduling, etc.
• Provided technical support to SDS team, QA and DEV teams.
• Set up new procedure for daily / weekly start and stop procedure to minimize the downtime and improve traffic.
• Lead and participated in daily prod call to discuss current and pending issues / incident tickets. Escalate to DEV as appropriate.
• Improving call logging by using ITIL methodologies and the ServiceNow Support Tool (previously used Remedy ).
• Implementation of a Knowledge Portal to increase knowledge retention
• Manage communication with traders / middle office / IT management for system issues, provided status timely and periodically.
• Completed Foundation Certificate in IT Service Management
• Adhere to and proactively address all compliance processes and procedure related to SOX
• Worked long hours during critical problems and on-call rotation

Confidential

Team Lead / Programmer Analyst

Responsibilities:

• Installed and customized BEAM, an in-house retail banking software application.
• Developed device driver for currency dispenser (ATM) machine to be used with financial transactions
• Remote and PC banking installation and customization (KCB, Nairobi, Kenya)